(hereinafter the “Agreement”)
Effective 12.08.2026
is entered by and between
COMPANY (or “We”), which means and includes Our successors, assigns, partners and affiliates), and
YOU, personally or the person or entity on whose behalf You legally act (hereinafter referred to as “You”),
by registering an Account, ordering or using Services, paying for Services, using Our Website , You acknowledge the obligation to comply with the Agreement.
You are aware that Company is a reseller of DANESCO TRADING LIMITED in accordance with the Domain Registration Reseller Agreement and has the right to resell the Services worldwide on a non-exclusive basis
By registering on Website or ordering, using, or paying for Services, You confirm that You have reached the age of 18, or it is legally established that You have the right to accept the terms and comply with the Agreement and deposit payments.
If You are entering into this Agreement on behalf of a corporate entity, You represent and warrant that You have the legal authority to bind such corporate entity to the terms and conditions contained in this Agreement, in which case the terms "You", "Your" shall refer to such corporate entity. If Company finds that You do not have the legal authority to bind such a corporate entity, You will be personally responsible for the obligations contained in this Agreement, including, but not limited to, the payment obligations.
If the above conditions are not proper, do not register on Website Or do not use Services. Otherwise, Company is not responsible for any adverse consequences.
If You act on behalf of another person, company, or organization, You warrant that You are an authorized representative of such person, company, or organization to use Website and Services.
In the context of the Agreement, the term “User” also means clients, end users, and persons who use Your services, content and resources in any form.
You also confirm that You have the necessary rights, permissions, and powers to share with Company all information necessary to provide Services.
Suppose Company becomes aware that You do not have the rights, permissions, or authority to act on behalf of another person, company or organization. In that case, You will be personally liable, including payment of penalties, damages, and liabilities provided for in the Agreement and applicable law.
In order to access Services You shall register for an account (hereinafter “Account”).
Both at the registration stage and during the use of Services You shall be required to provide Company with
The usage of fictitious, fake, invalid information, documents, or contacts is forbidden. You shall maintain the relevance, completeness, accuracy of information and documents, validity of contacts (all updates shall be provided to Company without unreasonable delays).
You warrant that You will provide information updating data about Yourself, your company, your organization (if applicable) to the Company, and maintain such information’s relevance, completeness, and accuracy. Updates are to be provided in the shortest time possible, but no later than 96 hours from the updated date.
If Company, at its sole discretion, has reason to believe that accounts (or domains associated with such an account) contain false (incomplete, incorrect) information, such accounts (domains) may be blocked. Company may resume Service provision in cases if reliable (complete and correct) information about the owner of the account/domain names shall be provided.
Company reserves the right to send requests for information or documents related to investigations by law enforcement. You shall provide comprehensive responses and comply with the requirements specified within 72 hours (or within 24 hours concerning urgent issues).
Company may proceed and store Account information, relevant documents and all the information related to Your Services, abuse and complaint details, relations with Company within the validity period of the Agreement and not less than 10 years upon its termination.
If Company has any reason to consider that Your Account contains incomplete, incorrect information, invalid contacts or false documents, or You do not provide Company with updates upon Company’s requests, including KYC requests, Accounts and Services may be suspended until reliable information, authentic documents or valid contacts are provided.
Company shall not be liable for any losses resulting from any unauthorized use of Account, You shall indemnify Company and hold Company harmless for any such unauthorized use. You shall protect passwords, Account identifiers, payment details and other information connected with Account. Company shall not be responsible for losses or claims for any unintentional disclosure of such data which may result thereby. You shall notify Company of any unauthorized or suspicious use of Account or any other breach of security.
The Whois Protect service serves to hide the actual data of the domain name owner to protect the owner from unwanted mailing lists, calls, and other forms of advertising carried out against the will of the domain name owner. However, You agree not to use Whois Protect as a front for the activity that violates the Agreement or applicable law.
It is therefore very important that you keep your account information current. Company assumes no liability or responsibility for your failure to receive an email notification if such failure results from an inaccurate email address.
You are fully legally responsible for all actions that will be legally or illegally carried out using (whether authorized by You or not) Your account, domains by You or third parties.
Our legal relations with You concerns domain names registration only.
Company grants You permission to use Services, which purchased pursuant to the details posted on Website, Company’s web-platforms, applications, online complex tech-for-tech products and available in Account. Company does not initiate Your Content transmission, does not select the receiver of the transmission; and does not select or modify the information contained in the transmission; does not download, modify, edit or control Your Content or Content of Your end users, partners etc. Company shall not provide You any censoring, moderation or other similar services concerning Your Content. Any control, censoring or analytic operations concerning Your Content shall not be performed by Company.
Company does not check the Content or the users’ websites and is not responsible for their Content or the consequences of their use. However, You agree that Company may (but is not obligated to) periodically check (if possible) and take appropriate action in case of any indication of a violation of the Agreement or applicable law.
You are solely responsible for maintaining the confidentiality of Your password, other information related to the security of Your account, payments, etc. Company reserves the right to force password changes if necessary for security purposes.
You must immediately (within no more than 6 hours) notify Company of any unauthorized or suspicious use of Your account or any other breach of security.
You agree that despite all the security measures Company implements, incidents may nevertheless occur related to illegal actions of third parties, including, but not limited to, hacker attacks, viruses, and malicious software. In the event of such incidents, Company will take all reasonable steps to notify You of the occurrence, and You agree that Company shall not be liable for damages or losses that may occur due to such incidents.
Company will use commercially reasonable efforts to provide access to Website and Services 24 hours a day, seven days a week. Company reserves the right to modify, change or discontinue any aspect of Website or Service without your notice or consent. From time to time, Company may offer new Services (including limiting the functionality of previously available Services or adding new features to existing Services).
You agree that from time to time, Website may be unavailable or disabled fully or partly for any reason, and Company shall not be liable to You or any third party in connection therewith.
You acknowledge and agree that third parties engaged by Company may provide Services.
Without the prior written consent of Company, You will not resell or provide Services for commercial purposes, including technology related to Company, or copy or distribute in any medium any part of Website or Services.
You acknowledge that Company may periodically call or contact You in any way available to discuss Your account or all activities that are carried out using the account, Services may record conversations with You. You will be informed about such recording and its purposes.
You agree to pay promptly the fees associated with Services purchased or received on Website. All domain name registration, renewal, and redemption/restore fees applicable to the domain names registered through the Registrar are available at the following link: Prices. All payments are non-refundable unless expressly stated otherwise by Company. Company reserves the right to change the pricing policy, the cost of a particular service, and the procedure for paying for it at any time, and such changes will be published on Website and will take effect immediately without prior notice or Your consent, unless otherwise expressly stated.
Website and Services may contain links to third-party websites beyond the control of Company. Company is not responsible for the Content or practices of any third-party websites. Company does not review or edit the Content of third-party websites. By using Website or Services available on this Website, You release Company from any and all liability (including but not limited to damage compensatios, reimbursement payments, or any kind of penalties) arising from your use of any third-party website. Accordingly, Company advises You to keep this in mind when You leave Website or Services on this Website and browse third-party websites.
Using registered domain names, You may upload, store, publish, submit, reproduce, distribute or otherwise use information, text, images, videos, works, links, data, folders, media and other content, including Content that is used by Your clients, end users, and persons who use Your services and resources in any form (hereinafter “Your Content’).
You shall be solely responsible for Your Content and any actions that are carried out concerning Your Content by Your users (as well as clients, end users, partners). You shall be solely responsible for ensuring that Your Content is used and operated properly under the full scope of licenses, rights, consents, permissions bound by laws. You are responsible for compliance with laws. You shall be responsible for all the consequences of Your Content being uploaded or otherwise used.
You affirm, represent, and warrant that Your Content, Your activity and activity, operations of Your end users, partners and clients shall be in compliance with Our Acceptable Use Policy (hereinafter - “AUP” incorporated herein by this reference); and You are solely responsible for the moderation of Your Content, including when Your Content is contributed by Your end users, partners, clients.
You will not host, display, upload, modify, publish, transmit, store, update or share any information that violates Rule 3(1)(b) of the Intermediary Guidelines and Digital Media Ethics Code Rules, (the “Code”). In case of non-compliance with the Code, or Company's rules and regulations, privacy policies, and/ or violation of the Agreement related to access or usage of any computer resource, as that term is used in the Code, Company has the right to terminate the access or usage rights of the computer resource immediately or remove non-compliant information or both, as the case may be.
You shall irrevocably waive and cause to be waived against Company any claims and assertions of rights or attribution with respect to Content.
Company shall own its intellectual property, including all patents, trademarks, names, domain names, copyrights, logos, trade secrets, design, computer code (including source code or object code), software and all other forms of intellectual property.
Company shall grant You a non-exclusive, non-transferable, non-sublicensable, revocable and limited license to use Company’s intellectual property as an integral part of Services and Website, Company’s web-platforms, applications, online complex tech-for-tech products only. You may only use the Websites, Company’s web-platforms, applications, online complex tech-for-tech products and Services as expressly authorized by Company and as set forth in the Agreement within the term of Your orders under the Agreement. You agree not to copy, modify, publish, transmit, distribute, participate in the transfer or sale of, create derivative works of, or in any other way exploit, in whole or in part, any Company’s intellectual property.
You shall comply with AUP. You shall enter into legally binding paper or electronic agreements with Your end users, partners or clients which shall be no less protective than the Agreement and contain the requirements similar to the Agreement regarding AUP.
You shall be solely responsible for all actions that shall be legally or illegally carried out using Your Account, web-resources by You or third parties, including
Company considers each appeal regarding the use of Services for prohibited purposes and takes all adequate measures to avoid repetition of violations in the future.
If You notice that individuals using the Company Services engage in the above-prohibited activities or violate the applicable law of a particular jurisdiction, please let us know.
Company reserves the right to immediately suspend and/or terminate Your use of Services, block Your account due to the violation of the Agreement or the applicable law of the relevant jurisdiction or for any other reason with or without notice to You.
Company reserves the right (but is not obliged) independently and at its own discretion to identify the Content or actions of the User that violate the Agreement’s terms.
Prior to the suspension or complete termination of Your use of the Service, Company may, but is not obligated to, work with You to try to remedy violations of the Agreement or the applicable law of a particular jurisdiction, as well as to ensure that such a violation is not repeated, to offer other options for resolving the violation. However, Company reserves the right to suspend or terminate the provision of Services to You in the future, even if such attempts have been made.
If Company suspends and/or terminates your use of Services due to a violation, You may request a refund of the funds remaining in Your account. However, Company reserves the right to refuse to refund such funds to You until further resolution of the situation arising from the violation of the Agreement.
Company has the right to terminate the provision of Services (including blocking a domain or account) within 24-72 hours after sending a notification to the User, or a shorter period if the reason is an illegal activity using Services. Furthermore, Company has the right to terminate the provision of Services (including blocking a domain or account) immediately and without prior notice, including, but not exclusively, to stop infringements.
Company (its executive officers and contractors) are not responsible for:
You confirm that You will take all actions to avoid causing damage to Company from any claims, demands, or obligations that are related to:
The provision of Services may be subject to Know Your Customer (hereinafter referred to as – “KYC”) verification requirements under Company’s KYC Procedure.
Both in the onboarding stage and during the use of Services, You may be required to provide Company with
Company reserves the right to request verification of the authenticity, completeness of documents, information or validity of contact details under Company’s KYC Procedure from time to time. Requests may be repetitive and are obligatory to You. You shall provide Company with all information and documentation within the period specified in such a KYC request.
You shall provide comprehensive responses and comply with the requirements specified within 72 hours (or within 24 hours concerning urgent issues) if longer period isn’t specified in the KYC request.
This section applies as of February 17, 2024, which is the date of entry into effect of the EU Digital Services Act.
This Section sets out provisions and processes that supplement the rest of this Agreement, as required under the DSA, which regulates the provision of certain digital intermediary services provided in the EU and notably sets out rules on the role of providers and imposes content moderation requirements and transparency obligations. These provisions only apply to You if You are in the EU and / or if You are using Website or Services falling within the scope of the DSA. In the event of any conflict between the terms set out in this Section and the other provisions of this Agreement, the terms of this Section shall prevail.
Users are prohibited from providing, publishing or transmitting content which is incompatible with or violates this Agreement or any applicable laws in the EU or in any EU country (“Unauthorized Content”).
Content moderation overview. Company may voluntarily take action against any Unauthorized Content in accordance with this Agreement. In addition, Company may receive claims through the Claim Consideration Mechanism (described below) and orders from EU authorities reporting the presence of alleged illegal content on (or transmitted through) this Website or any Service.
Company will process these orders and claims, and take action based on the information provided. When Company has actionable evidence that Services is being used for providing, publishing or transmitting Unauthorized Content, Company shall promptly take the appropriate mitigation action(s) that are reasonably necessary to stop, or otherwise disrupt, the Services from being used for it. Action(s) may vary depending on the circumstances, taking into account the cause and severity of the harm from the Unauthorized Content and the possibility of associated collateral damage. These actions may entail the restrictions mentioned in Section TERMINATION OF AGREEMENT, SERVICES below, or any other restrictions required by the relevant authority, including in some cases, without prior notice, overall Service access suspesion or termination. If you disagree with a Company’s decision, you may lodge a complaint against it. More details about it are set forth in our Abuse Handling Policy.
You may report to Company the presence, on this Website or on any Service, of content that You consider to be illegal in the EU or any EU country through the mechanism described in our Abuse Handling Policy.
Company may use technologies developed and managed by third-party service providers that use artificial intelligence, machine learning, algorithms, or similar technologies (AI) to process Your data, to provide, and develop Services. Such technologies may collect and process Your data when You use Our Services and Website, Company’s web-platforms, applications, online complex tech-for-tech products, including data You provide when using them. You authorize Registrar and such third-party service providers to store and process Your data using AI for the purposes specified in the Privacy Policy, including customized services provision, measuring website performance, providing customer support, delivering personalized advertising, generating data insights and inferences that may be linked to a specific customer, data recognition and reconciliation, training and development process for machine learning models.
The Agreement, including all documents expressly incorporated by reference herein, constitutes the entire agreement between Parties.
The admissible and sufficient evidence of Your acceptance of the Agreement shall be
Company may implement additional procedures of Your acceptance verification, including but not limited to authorization by a unique link, a special code received by SMS, etc.
The Agreement, amendments to it, Company’s policies, procedures and all the legal documents posted on Website constitute the entire agreement between You and Company
If any provision of the Agreement shall be held to be illegal, void, invalid or unenforceable under the laws of any jurisdiction, the legality, validity and enforceability of the remainder of the Agreement in that jurisdiction shall not be affected, and the legality, validity and enforceability of the whole of agreement in any other jurisdiction shall not be affected.
By using Services, You shall agree to fulfill all the policies and regulations posted on Website or sent to You. All the Company’s policies and regulations are an integral part of the Agreement and are bound by You. In case of any inconsistency between the Agreement and policies, regulations, - policies, regulations shall prevail. Violation of Company’s policies and regulations shall be treated as violation of the Agreement.
The Agreement lays out the core of Company’s terms of service provision, but we also have other contractual documents that You can think of as additional terms for specific topics. These other documents are incorporated by reference as if they were written here and form part of the overall Agreement. Therefore, You should also review these other documents, which can be found at the links below:
The Agreement does not replace or establish alternative regulations for ICANN’s rules, policies and procedures. Accordingly, ICANN policies, rules and procedures must be followed when providing Services. If there are inconsistencies between ICANN’s rules and procedures and the Agreement, ICANN’s rules and procedures shall prevail.
You agree to comply with all applicable laws of the particular jurisdiction in which You are treated as a resident or other relevant jurisdiction concerning the Content, Your website, online activities, electronic communications and use of Services, Website.
Separate subsidiary procedures may be implemented and may relate to specific Services, will be valid and are binding on You if You use such Services.
Company may, in its sole discretion, amend the Agreement and other policies or regulations at any time.
Company shall notify You of all significant amendments to the Agreement.
Company may (but is not obligated to) notify You of changes to the Agreement and is required to publish the Agreement as amended on Website. Accordingly, you undertake to periodically (but not less than once a month) review the materials on Website to identify and study updates to the Agreement.
Any changes to the Agreement, policies, and regulations come into force and become binding on You from the date specified in the Agreement. If no date is specified, the changes will take effect immediately, and Your use of Services after such changes confirms Your acceptance of the updated terms of the Agreement and other policies and regulations. If You do not agree to accept the Agreement, policies, and regulations in an updated version, please do not use Website, Services or stop using them.
Company RESERVES THE RIGHT TO MODIFY, CHANGE, OR DISCONTINUE ANY ASPECT OF WEBSITE OR THE SERVICES, INCLUDING WITHOUT LIMITATION PRICES AND FEES FOR THE SAME, AT ANY TIME.
Company may, in its sole motion and discretion, terminate (suspend, block or modify) Your access to Website and Services at any time with or without cause, with or without notice to You, with immediate effect.
Company, in particular, may terminate (suspend, block or modify) Your access to Services (fully or partly) in the following cases:
Your access to Services (fully or partly) may be terminated (suspended, blocked or modified) at any time with or without notice to You, with immediate effect based on a decision of law enforcement agencies, regulatory organizations, courts or other public authorities, non-governmental organizations such as ICANN, TLD, Registry Operator, UDRP providers, to the extent provided by applicable laws, rules and regulations. In order to resume the provision of Services, You must resolve the dispute with the authority that initiated the domain blocking by themselves.
When there is a suspension or termination of Service(s) for cause specified above, Company is not obligated to refund payments for Services to You (if such were paid in advance), and You are obliged to pay all costs, penalties and expenses before terminating access to Services.
Without limiting any of the rights set forth elsewhere in this Agreement, Company expressly reserves the right to deny, cancel, terminate, suspend, or limit future access to Website or any Services (including but not limited to the right to cancel or transfer any domain name registration) without prior notice to any (i) whose Account or Services were previously terminated or suspended, whether due to breach of this or any other Agreement or any Company policy, or (ii) who otherwise engages or has engaged in inappropriate or unlawful activity while utilizing the Website or Services (as determined by Company in its sole and absolute discretion).
If Your purchase or account activity shows signs of fraud, abuse or suspicious activity, Company may cancel any service associated with your name, email address or account and close any associated Company accounts. If Company, in it's sole discretion, determines that any conducted activity is fraudulent, Company reserves the right to take any necessary legal action and You may be liable for monetary losses to Company including litigation costs and damages. Company may also suspend or terminate Your access to the Services without prior notice if Company has reason to believe You are a repeat offender.
If You wish to terminate the Agreement for any reason, You shall stop using Website or Services. If You want to delete Your account - contact the address. All terms of the Agreement, which by their legal nature should survive termination of the Agreement, shall survive termination of the Agreement, including, but not limited to, the limitations of liability and warranties.
Upon termination of Services for any reason, the Content, website and other information will be deleted. You are solely responsible for maintaining backup copies of all Content, Your websites, and information. Company is not responsible for the consequences of deletion and failure to save backups.
Company reserves the right, for any or no reason, to discontinue offering or providing Services to You 60 calendar days after a prior written notice to You by email or a ticket via Your Account. After the notice is sent, You shall transfer Your domain names to another registrar within 60 calendar days, new registrations shall be impossible.
Upon termination of Services for any reason, the Content, website and other Your information shall be deleted, Your domain names shall be blocked. You are solely responsible for maintaining backup copies of all Content, Your websites, and information. Company is not responsible for the consequences of deletion and failure to save backups.
IN NO EVENT SHALL COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND ALL THIRD PARTY SERVICE PROVIDERS, BE LIABLE TO YOU OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING ANY THAT MAY RESULT FROM:
IN ADDITION, YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT IN NO EVENT SHALL COMPANY’S TOTAL AGGREGATE LIABILITY EXCEED 500.00 EURO.
THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW, AND SHALL SURVIVE ANY TERMINATION OR EXPIRATION OF THIS AGREEMENT OR YOUR USE OF THIS WEBSITE OR THE SERVICES FOUND AT THIS SITE.
You agree to protect, defend, indemnify and hold harmless Company and its officers, directors, employees, agents, and third party service providers from and against any and all claims, demands, costs, expenses, losses, liabilities and damages of every kind and nature (including, without limitation, reasonable attorneys’ fees) imposed upon or incurred by Company directly or indirectly arising from (i) Your use of and access to this Website or the Services; (ii) Your violation of any provision of this Agreement or the policies or procedures which are incorporated herein; and/or (iii) Your violation of any third-party right, including without limitation any intellectual property or other proprietary right. The indemnification obligations under this section shall survive any termination or expiration of this Agreement or Your use of this Website or Services.
Neither You nor Company shall be liable for any breach of the Agreement if such a breach occurred as a result of circumstances that could not be foreseen or eliminated by reasonable means, namely: natural disasters, man-made disasters, war, terrorism, armed conflict, strikes, epidemics, special economic sanctions, adoption/amendments to regulations that significantly affect the possibility of implementing the Agreement. The Parties to the Agreement shall notify each other of the occurrence of such circumstances as soon as possible. If such circumstances affect You for more than 30 days, then Company has the right to stop providing Services immediately.
The legal relations arising out of or relating to the Agreement are governed by the legislation of the Republic of Cyprus without regard to conflict of law provisions. Any dispute, claim or controversy arising out of or relating to the Agreement or the violation, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of the Agreement to arbitrate, shall be treated by the courts of the Republic of Cyprus without regard to conflict of law provisions. For any claim brought by either party, You agree to submit and consent to the personal and exclusive jurisdiction in, and the exclusive venue of the courts located in the Republic of Cyprus.
Some jurisdictions do not allow some of disclaimer of implied warranties. In such jurisdictions, some of the foregoing disclaimers may not apply to You insofar as they relate to implied warranties.
Company shall be entitled to assign any of its rights or obligations under the Agreement to an Affiliate (or its or their successors, through merger or acquisition of substantially all of their or its assets) or any third party upon giving a written announcement to You, which shall be announced on the website, notifications in Your Account, e-mail, or otherwise.
Company shall be entitled to sub-contract any or all of its obligations under the Agreement to a third party without a Notice to the Customer, provided that Company shall remain liable to the Customer for the performance of those obligations.
In case You wish to assign or transfer, or purport to assign or transfer, any rights or obligations under the Agreement to a third party, the Company’s consent is subject to the agreement whereby Company shall consider if the third party is of the same or better socio-economic standing than You, if the third party meets the KYC requirements, and/or credit position is adversely affected by such an assignment or transfer to a third party.
Nothing in the Agreement shall exclude or limit the Company’s rights to grant or create a right of pledge or other security right – for the benefit of a bank, other financial institution, or other third party – on or over any or all (cash) receivables that You owe or come to owe to Company.
Company may provide You with notices by email, regular mail, instant messages, notifications in Your Account etc. Notice is deemed to be received by You when it is sent by Company. If Company sets a deadline for You to perform specific actions, then such a period is considered from the moment the notice is sent to the email address You specified in Your Account or as a notification in Your Account, other communication devices and cannot be suspended or renewed due to the situation You did not get or read the notice from Company.
Notices to Company must be delivered to e-mail addresses posted on Website or as a notification in Your Account, shall be deemed to be received when actually received by Company.
You undertake to carry out or organize continuous monitoring of incoming messages to the contacts associated with Your Account. You bear the risks and responsibility for the consequences if You do not read or do not get the messages from Company timely for any reason. Any notice that We send to Your contact details or by a notification in Your Account shall be effective when sent, whether or not You actually receive or read it.
Under no circumstances shall Company be liable to You or other persons for direct, indirect incidental, special, consequential or exemplary damages and any consequences (including, but not limited to, Service providing suspicion) in case caused by You sent a notice from e-mail address (other source) not mentioned in Your Account and Your notification contains less information and Company is unable to identify Your identity or matter for a notice.
You can communicate with Company using details on Our Contact page (emails or tickets in Your account are preferable).
Appropriate language - English (basic language) and Russian (optional language). In case of discrepancies between the version of the Agreement in English and other languages, the English text shall take precedence.
Prior Versions of the Master Service Agreement is available here
Pursuant to Our Terms of Service Agreement, this document describes how We treat Personal Data related to your use of the Service, including information you provide when using it.
We expressly and strictly limit use of the Service to adults over 18 years. We do not knowingly seek or collect any Personal Information or Data from persons who have not attained this age.
We recommend that you read this Privacy Policy in full to ensure you are fully informed. If you have any questions about this Privacy Policy or Personal Data collection, Acceptable Use Policy, please contact Us at dpo@ahnames.com.
General Browsing. You can access some parts of the Service without having an Account, in which case only your IP address, country of origin and other non-personal information about your computer or device (such as web requests, browser type, browser language, referring URL, operating system and date and time of requests) will be recorded for log file information, aggregated traffic information and in the event that there is any misappropriation of information and/or content. If you have an Account, this information will also be recorded and may be associated with your Account.
We use cookies, web beacons and other information to store information so that you will not have to re-enter it on future visits, provide personalized content and information, monitor the effectiveness of the Service and monitor aggregate metrics such as the number of visitors and page views.
A cookie is a small piece of computer code which remains on your computer and contains information which helps Us identify your browser.
When you visit Our website and applications and tools on it, the cookie records the authentication to allow your user id to login. We use the information gathered by cookies to identify your web browser so that when you log in on the next occasion your use of the website and other applications and tools on it is easier and faster because the website has remembered your details.
If you do not want Us to use cookies then you can easily stop them, or be notified when they are being used, by adopting the appropriate settings on your browser. If you do not allow cookies to be used some or all of the website or other applications or tools on it might not be accessible to you.
Sometimes information that you upload is provided with associated metadata. If you do not want Us to use the metadata you must remove it before uploading it onto the website and other applications and tools.
We may collect data that is associated with your visit, including the pages your visit, the activities you do, the preferences you make, the applications and tools you use and the purchases you make and the competitions you enter etc. We may also collect information relating to the computer, mobile phone or other device including the device type, the browser, location, IP address and search words used. We may collect, use, disclose and store this information in any of the ways set out in this Privacy Policy.
When you access the Service or are on Our web site, We may employ clear gifs (also known as web beacons) which are used to track the online usage patterns of Our users anonymously. No personally identifiable information from your account is collected using these clear gifs. The information is used to enable more accurate reporting, improve the effectiveness of Our Service, and make Our services better for Our users and partners. These technologies mentioned above do not collect Personal Data about you and only collect data in the aggregate.
Creating an Account is required for using many of the features of the Service. We may require certain information about you at registration including Personal Data.
You and We shall comply with the Data Protection Laws (means all applicable laws relating to the processing of Personal Data including, while it is in force, and applicable to customer personal data), the General Data Protection Regulation (EU Regulation 2016/679) including any other Regulation in force with respect to the processing of the customer Personal Data (the “Applicable Laws”)
You warrant to Us that you have the legal right to disclose all Personal Data that you in fact disclose to Us under or in connection with this document.
You shall only supply to Us and We shall only process in each case under or in relation to this document, the Personal Data of of the following types:
We are required to collect data relating to the registration of domain names (“Registration Data”) and then share such data with the relevant registry operator (depending on the top-level domain (“TLD") you wish to register). Specific data collections may vary based on the TLD’s specific requirements as promulgated by its registry operator.
In order to provide you with domain name registration services, we typically require the following registrant data:
The sharing and use of this data is required by our Registrar Accreditation Agreement with ICANN and is a requirement of each TLD’s Registry Agreement with ICANN, to effect the proper registration of your domain name.
We may disclose your personal information in accordance with rules, procedures and recommendations (including the rules of the Domain Dispute Resolution Policy), accepted and approved organizations that control and supervise domain names (for example, organizations such as ICANN and/or any of the ccTLD).
We do not control or assume any responsibility for the use or disclosure of your personal information, which is open to the requirements, rules, policies, procedures and recommendations of organizations responsible for control over domain names. The procedure for the discovery and use of such information is not the subject of this policy.
We’re always looking for ways to protect your Personal Data online. In accordance with the General Data Protection Regulation (EU Regulation 2016/679), We will provide with the WHOIS masking (protect) of Personal Data for all domains sell, and such changes will be got in force from May 25, 2018. This service will limit an ability to access your Personal Data.
We use your Personal Data to arrange your registration and supported functionality of your domain(s) with the registry operator. Additionally, We may use Registrant/Personal Data to:
We collect and processes your Registrant Data to carry out the registration of your domain, to ensure that your registration functions as expected, and that registrations do not affect the security of our registrar. In order to enter your chosen domain name into our system, we are required to process your data in a manner obligated in our contracts with Internet Corporation for Assigned Names and Numbers (“ICANN”). In this respect, it is our understanding under applicable law that we act as a joint data controller of your Registrant Data, working in conjunction with the TLD registry and ICANN, as herein described.
A registry operator, retains the responsibility for the processing of data necessary for the registration and maintenance of domains within one of their TLDs.
You should only choose a TLD with whom you feel comfortable sharing your information. It is important that you familiarize yourself with and understand the individual and specific privacy policy of the registry who is responsible for the TLD of your choice. See the list of specific privacy policies, that relate to each TLD here. If you do not understand such policies, or you have questions regarding any of their policies, you should discuss this with the registry operator of your chosen domain, prior to registering via our service.
ICANN is the private-sector body responsible for coordinating the global Internet's systems of unique identifiers. The mission of ICANN is to coordinate the stable operation of the Internet's unique identifier systems. More information about ICANN can be found here: www.icann.org. ICANN is responsible for identifying and requiring, by contract, both registry operators and registrars to provide to them registration data. Registrant Data we collect and process is data which ICANN deems necessary to ensure the ongoing security and stability of the DNS.
We take every reasonable step to limit the volume of your Personal Data that We Process to what is necessary.
We take every reasonable step to ensure that your Personal Data that We Process are limited to the Personal Data reasonably necessary in connection with the purposes set out in this Privacy Policy.
We do not provide Personal Data to third parties except as in accordance with this Privacy Policy, any agreement We have with you or as required by law.
You consent to Us using any Personal Data that We collect for any one of the purposes in this Privacy Policy for any of the other purpose stated in this Privacy Policy.
You may inform Us of any withdrawal of consent in relation to any of the above purposes by giving notice of such withdrawal of consent to Our Data Protection Officer (dpo@ahnames.com). Upon and depending on the extent of such withdrawal of consent, We may not be in a position to continue providing you with some or all of Our services.
We respond to all requests We receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
You understand and acknowledge that at Our request you shall assist Us in observing any obligations that may be incumbent on Us pursuant to the Applicable Laws in force at any time where your assistance is assumed and where your assistance is necessary for the observance of Our obligations. Your tasks in this respect shall be performed to the extent necessary and to this end at no cost to us.
You shall inform Us without undue delay, but not later than 24 hours and in writing of any infringements of any of the obligations specified in the Terms of Service Agreement. This shall also apply if there are substantive disruptions of the normal course of operations and if there are actual grounds to suspect data privacy infringements. You shall be obliged to provide Us with any and all information necessary for the compliance with Our obligations pursuant to the Applicable Laws.
You shall ensure that the access to your Personal Data is limited to those of your personnel who require such access to perform the Services.
We don’t knowingly collect information from persons under the age of 18, and person under 18 are prohibited from using Our Services. If you learn that a child has provided Us with Personal Information or Data in violation of this Privacy Policy, you can alert Us at dpo@ahnames.com.
If you have an account on the Service and have a password giving you access to certain parts of the Service, you are responsible for keeping the password confidential. Anyone else with your password may access your Account and other Personal Data.
While We use commercially reasonable physical, managerial and technical safeguards to secure your information, the transmission of information via the Internet is not completely secure and We cannot ensure or warrant the security of any information or content you transmit to us. Any information or content you transmit to Us is done at your own risk.
You are entitled to access, correct or delete your information on the Service and may request Us to do so by contacting us.
We reserve the right to change the Privacy policy, and will post any revisions on Out website AHnames. We advise you to check this page regularly to see if any changes have been implemented.
If you have any questions or concerns about this Privacy Policy, please feel free to email Us at dpo@ahnames.com.
All AHnames services are operating on a prepay basis. AHnames customers may decide to cancel their accounts at any time.
Refund is offered only for the VDS service if the cancellation request is made within 5 (five) days of purchasing/renewal/date of billing of the service, according to our Money Back Guarantee Policy. To cancel a service, the Customer needs to use a "cancel button" in his/her web hosting Control Panel. Any incentives (free bonuses, etc.) offered to the Customer upon sign-up will be also cancelled.
Domain name registrations/transfers, service upgrades, additional VDS services (ip, traffic) are treated as non-refundable services and cannot be cancelled or refunded after being activated upon customer request.
AHnames offers a 5-day money back guarantee.
If, for any reason, you are dissatisfied with our VDS services, we will refund your hosting fees at any time to your account during the first 5(five) days after the purchasing/renewal/date of billing of the service. You can submit a refund request in a ticket from your web hosting Control Panel.
Domains are registered for a specific period of time and can be renewed.
We notify our clients about the ending date of their domain registration via email. A notification email is sent to domain's owner several times before the prepaid period ends and one time after domain's expiration.
We will notify the clients 30, 14, 7 days and each following day prior to domain's expiration as well as one time within 10 days after domain's expiration. The notification letter will include instructions about domain's renewal.
If the client won't renew the domain before its expiration date, domain can be deleted any time after the expiration date.
If the client has activated the "auto renewal" option, domain will be renewed for one year within 30 days before the prepaid period ends, considering there are enough funds on client's balance.
We tend to help our clients avoid accidental domain removing and because of that can but aren't obliged to offer AutoRenew Grace Period after the expiration of domain's renewal time.
AutoRenew Grace Period starts the next day after domain's expiration date.
At the moment we are trying to offer a grace period that lasts 35 days after domain expiration date. During this time clients can renew their domains.
The grace period is not guaranteed and can be changed or terminated at any time without any notification. Thus, to avoid domain cancellation, every client who wants to renew the domain should do that before it expires.
In case the domain is not renewed during the AutoRenew Grace Period, as stated above, we will be forced to cancel domain registration.
However, domain registrars may offer a service of restoring client's deleted domain. In our turn we can but are not obliged to offer our clients the possibility of restoring the deleted domain.
Such Redemption Grace Period — RGP is not guaranteed or mandatory. At the moment, domain catalogues provide restoring services for domains that are deleted not later than 30 days. If there's a technical possibility of restoring the domain name, the cost of such service is $100 plus the cost of one-year domain renewal according to current tariffs.
If domain is not restored during the Redemption Grace Period — RGP, it will go to "Pending Delete" mode for 5 more days. After 5 days domain and all the registration data assigned to it will be deleted and it will once again become available for registration.
If the domain name is a subject of a dispute according to Uniform Domain Name Dispute Resolution Policy — UDRP and the registered period can expire or domain name may be deleted while the dispute continues, its owner can renew or restore the domain name but it will receive Registrar HOLD or Registrar LOCK status. Domain Whois will contain information that it is subject of a dispute. If the dispute ends or the arbitrator decides against the initiating party, domain will be deleted within 45 days.
This acceptable use policy (hereinafter “AUP”) is entered by and between
COMPANY (or “We”), which means and includes Our successors, assigns and affiliates), and YOU, personally or the person on whose behalf You legally act (hereinafter referred to as “You”),
defines acceptable practices relating to the use of Company’s Services, registered domain names by You and Your users, partners, contractors, users, as follows:
It is prohibited to use Services, Our Website, web-platforms, applications, products for or in connection with:
Dissemination of any information, photo, or video materials that encourage, propagandize, directly or indirectly
Distribution of sexual or erotic materials that depict people under the age of eighteen (18) or in such a way as to suggest that they are under the age of eighteen (18), as well as other forms of sexual or erotic materials that are prohibited by applicable law (by the law of every and all states in whose territory the said materials are available.
Posting materials that contain information that depicts incest, snuff, excrement, or excretion of human body waste on another person, depicts or is associated with mutilation, rape, or zoophilia.
Distribution or provision of access to materials (content, software, torrent trackers, online cinemas, etc.) in violation of the intellectual property rights of any person, including, but not limited to, violation of copyright, related rights.
Distribution or promotion of information, materials, goods, or services violating a third party's trademark (logo, name, title) rights, patent rights, and trade secrets.
Sending messages to unsolicited mail, including sending “spam” or other promotional materials to persons who do not directly request such materials, or with whom You have no business relationship; or distributing, advertising or promoting software or services whose primary purpose is to encourage or facilitate the operation of unsolicited commercial email or spam, as well as mailing or advertising with elements that may be considered obscene, offensive, harassing, threatening.
Distribution of malware, codecs, and other similar software.
Implementation of actions aimed at seizing control (escalation of rights) over a remote/local computer system, or destabilizing it, or denial of service, or for similar purposes.
Collection, processing, publication, or dissemination of information violating privacy rights and obligations to maintain confidentiality or protect personal data.
Hacking attempts (phishing, fraud, etc.).
Causing damage to other people or entities.
Fraud and activities that require obtaining prior permits or licenses without such permits or licenses.
Creation and distribution of scripts and/or software for automatic account creation and automated reporting.
Dissemination of false or distorted information, including disinformation campaigns, as well as offensive and similar information.
Distribution of information about suicide and self-harm intended to shock or engage in such activities, as well as dissemination of materials that encourage dangerous or illegal activities.
Human trafficking, illicit sex work and pimping, sexual exploitation, trade in organs or human biological materials for donation.
Threats of bodily harm or other types of threats.
Promotion and distribution of prohibited or restricted services or goods, including, but not limited to, illegally obtained financial information, explosives/weapons, endangered species, prescription pharmaceuticals, drugs, counterfeit documents or money, etc., including publishing or distributing instructions for its manufacture.
Forgery of signatures or other identifiers of any person, as well as participation in activities aimed at deceiving others about the user’s identity.
Implementation of deceptive marketing techniques and activities that require obtaining prior authorizations or licenses without such authorizations or licenses.
Actions intended to abuse, restrict or interfere with the actions of another person using the Services, including by generating excessive network traffic through the use of automated or manual functions that are not related to the usual, personal or business use of Services.
Causing or attempting to cause security breaches or interruptions in Internet communications.
Performing any form of network monitoring that shall intercept data not intended for You.
Bypassing user authentication or security of any host, network, or account.
Interfering with or denial of service to your own websites (for example, a denial-of-service attack).
Using any program/script/command or sending messages designed to interfere with or disable another person's dialog session.
Providing false or incorrect data, including fraudulent use of credit card numbers, or attempting to circumvent or alter the processes or procedures for measuring time, bandwidth usage.
Causing concerns through the use of a particular language, sending frequency or message size.
Unauthorized use or forgery of message header information.
Soliciting a mailing address or any other email address other than an advertising account or services for the purpose of stalking or collecting responses.
Creating or forwarding “chain letters” and any other type of “pyramid schemes”.
Use of unsolicited email generated as part of use of the Services or networks of other Internet service providers on our behalf or for advertising any Services or enabled through the Services.
Exporting, re-exporting, or allowing the download of any content in violation of applicable export-import laws or without all necessary approvals or licenses.
Selling, exporting or re-exporting of the Services, directly or indirectly, in violation of any U.S. or EU sanctions, export or import laws, any executive orders, or any rules, regulations or orders issued by the U.S., European Union authorities.
You shall undertake Your best efforts to ensure that the purpose of this clause is not frustrated by any third parties further down the commercial chain, including by possible resellers. You shall set up and maintain an adequate monitoring mechanism to detect conduct by any third parties further down the commercial chain, including by possible resellers, that would frustrate the purpose of this clause.
Hosting, displaying, uploading, modifying, publishing, transmitting, storing, updating or sharing any information that violates Rule 3(1)(b) of the Intermediary Guidelines and Digital Media Ethics Code Rules, 2021.
The presence of the following programs or actions related to them, regardless of whether the actual intrusion leads to damage or loss of data: a server alert message or any message sent on an injection basis to any directly or indirectly connected network; attempt to bypass any user authentication or host, network or account security system; access to data not intended for the user; studying the security level of another network; creation of multiple processes; port scanning, query flooding, packet forgery, routing information spoofing; denial-of-service attacks, traffic sniffers, flooding, spoofing, ping attacks, smurf attacks, WinNuke attacks, land and teardrop attacks, virus propagation, as well as IRC bots such as egg-drop or BitchX.
Carrying out any other illegal activity or violating any applicable law, the rights of third parties in the territory of any country where you operate, or Your Content is available.
In most cases, We shall notify You of complaints received regarding violations. You agree to promptly investigate all such complaints and take all necessary actions to remedy any violations. We may inform the complainant that You are investigating the complaint.
You shall make the most in order all the complaint reports of third parties be considered and resolved promptly. If Company shall become aware of AUP violation, Company may initiate an investigation that may include collecting information from You within terms specified by Company. You shall comply with all reasonable requests pursuant to investigations. You shall cooperate with Company in good faith. If You shall not provide assurances that You shall not violate AUP, or shall not get in communication with Company (including ignorance of notifications within the period specified by Company or providing incomplete information) Company may suspend Services or terminate Agreement.
Company shall fully cooperate with law enforcement authorities in investigating suspected lawbreakers and reserves the right to report to law enforcement authorities any suspected illegal activities that Company may become aware of.
Company reserves the right to disclose Your or Users’ information to the extent authorized by law. Company reserves the right to access, read, preserve, and disclose any information as Company reasonably believe is necessary and legitimately to
respond to any applicable law, regulation, legal process or governmental request; or
enforce AUP, including investigation of potential violations hereof; or
detect, prevent, or otherwise address fraud, security or technical issues; or
respond to all the legal requests; or
protect the rights, property or safety of Company, Our partners and the public.
Effective date 12.03.2026
(revised)
This Abuse Handling Policy (the “Policy”) defines the Company’s acceptable practices and procedures we (the “Company”) established for handling notices submitted by any individual or entity (the “Claims”), as well as lawful orders from national judicial or administrative authorities (the “Orders”), regarding the illegal content in connection with the use of the Company’s registration and related services by the Company’s customers (“Customers”) or by any users who access the Services through Customer accounts (“Users”).
We act as a domain name registrar only, providing registration and related services in compliance with ICANN rules and policies. The Registrar does not control, manage, access, nor monitor any content available through domain names registered via its Services and has no ability to add, modify, or remove website content associated with such domain names.
Registrants are prohibited from providing, publishing, or transmitting content that is incompatible with or violates Our Master Service Agreement or any applicable laws (“Unauthorized Content”), as well as from engaging in DNS Abuse, which for the purposes of this Policy, includes, without limitation, malware, botnets, phishing, pharming, and spam (when used as a delivery mechanism for the other forms of DNS Abuse).
Usually We have the ability to contact registrants with the requirement to investigate a legal issue. However, We are not in a position to assess Claims or Orders on their merits. We shall not bear any responsibility for any consequences regarding operations with or content of online resources available via the registered domain name. Registrants are responsible for their websites, web resources, goods, services, or content compliance with local laws and regulations throughout all countries, territories, and jurisdictions in which they are accessible. For more information on WHOIS status codes, please visit https://icann.org/.
We consider Claims in accordance with this Policy, as well as other internal documents and applicable law (e.g., the ICANN Registrar Accreditation Agreement, the European Union Digital Services Act).
If You find a domain name associated with Us is involved in any activity that violates Our Master Service Agreement or applicable laws, please follow the guidelines below.
Ensure the domain mentioned in your Claim is registered by Us or Our Reseller. To do this, use the WHOIS or RDAP service (in order to check the IP address (if available) and contact details). We are unable to consider Claims concerning domains registered by other Domain Name Registrars or their Resellers.
You can directly contact the domain name owner using the contact information provided in the WHOIS or RDAP resource. Direct contact usually speeds up the consideration of the Claim.
Even if the domain name owner's contact details are hidden, You can write to the domain name owner's “secure” registrant email address (see the line “Registrant email”). Your email will be automatically redirected to the domain owner's address.
You can submit a Claim using an email published on Our website.
IMPORTANT NOTE: CLAIMS MUST BE SUBMITTED VIA EMAIL. WE DO NOT GUARANTEE RECEIPT OR IMMEDIATE ACTION FOR SUBMISSIONS MADE THROUGH OTHER CHANNELS. CLAIMS SUBMITTED BY PHYSICAL MAIL MAY BE ACCEPTED; HOWEVER, THEY MUST ALSO BE DUPLICATED BY EMAIL IN ORDER TO BE PROCESSED WITHOUT UNREASONABLE DELAYS.
Claims submitted through the physical mail only may receive a significantly delayed response, as they are not integrated in the automated abuse handling and tracking system.
Kindly send Us the detailed Claim with the evidence to support it (including URL or other identification of web-resource), Your name, and the email address where You wish to receive our reply. You are encouraged to provide your name and contact information in particular to help prevent misuse of the reporting mechanisms. However, in certain cases (e.g., where safety or criminal matters require confidentiality), notices may be submitted without the reporter’s identifying information.
You warrant that You have sufficient authority to claim and transfer information (including personal data) contained in the Claim.
Company will process all Claims and take action based on the information provided in accordance with applicable and relevant laws and regulations.
Consideration of a Claim (containing complete and accurate information) usually takes 24 hours or more. This term does not include the period necessary to eliminate the violation. We reserve the right to prolong the review timeframe where necessary, including in cases involving substantial volumes of material, the need to obtain further documentation or details, other relevant circumstances, or where required under applicable law.
Where the submitted information or evidence is incomplete or unclear, Company may request supplementary or clarifying materials and pause the processing of the Claim until the requested information is provided.
You authorize Us to transfer your Claim (if appropriate and not prohibited by applicable law), together with information about the complainant and all attached evidence, to the relevant Customer who is likely to have committed a violation or who has the factual or legal authority to consider the Claim.
Please be aware that We are not at liberty to freely disclose information about third parties (such as domain name registrants, administrators' details, etc.). Such disclosure is possible if a registrant has allowed the transfer of information or as part of a legal process and at the request of the authorities.
Claims are subject to human review. Actions taken in response to Claims which relate to the provision of content by registrants are generally subject to human review. Automated decision-making, or artificial intelligence are not used for complaint resolution or for decisions thereupon.
If a complainant frequently provides manifestly unfounded Claims, Company may suspend the processing of all their Claims after a prior warning.
Company usually sends responses to Claims. Company is not and cannot be obliged to share the results or materials studied during the consideration of a Claim with the complainant, except as expressly provided by applicable law or permitted by Registrants.
When Company has actionable evidence that registration and related services are being used for providing, publishing, or transmitting Unauthorized Content or for DNS Abuse, Company shall promptly take the appropriate mitigation action(s) that are reasonably necessary to stop, or otherwise disrupt, the services from being used for it.
Action(s) may vary depending on the circumstances, taking into account the cause and severity of the harm and the potential for collateral damage. Actions may entail the restrictions mentioned in the Master Service Agreement or any other restrictions required by the relevant authority or applicable law (including, in some cases, without prior notice, suspension, restricting or disabling of the domain name, placing the domain name on hold status, etc.).
In cases involving severe DNS Abuse, Company may take immediate action to suspend the domain name and may refer the matter to competent law enforcement authorities. In such cases, the Registrar is not required to provide advance notice to the registrant.
Company will generally issue a prior warning before any suspension, other than in exceptional cases or when immediate action is legally required.
When deciding on and applying such restrictions, Company will act in a timely, diligent, non-arbitrary, objective, and proportionate manner.
Company may cooperate with registry operators, law enforcement authorities, trusted security researchers, relevant industry bodies to the extent necessary to prevent, investigate, or mitigate any DNS Abuse, Unauthorized Content, or other illegal activities associated with a registered domain.
If You disagree with a Company’s decision, You may lodge a complaint against it with Company. The complaint must be lodged within six (6) months from the date on which You are informed of the decision.
To lodge the complaint, You will need to respond to the email informing You of the decision and provide any additional context or information for Company to reassess the decision.
Company will review the complaint and respond accordingly.
In addition to the internal complaint process described above, complainants have the right to:
Company will cooperate in good faith with any such external procedures, provided they do not conflict with its legal obligations or the privacy rights of registrants.
Upon receiving an Order from a judicial or administrative authority to act against specific content or to provide information about owners of domain names, Company will promptly acknowledge receipt of the Order to the issuing authority.
Company will review the Order and take any necessary actions required by law, including restricting, suspending, or disabling the domain name, or providing information, while ensuring that the actions are proportionate, necessary, and limited to the scope of the Order.
Company will make reasonable efforts to ensure that the Order contains sufficient information to identify the content or recipients affected, the legal basis for the Order, the issuing authority, and available mechanisms for redress.
Where applicable, Company will notify the affected Customers or Users about the Order and the measures taken, including a clear explanation of the reasons, the options for contesting or appealing the action, and the territorial scope of the Order, unless prohibited by law.
Company maintains internal records of all Claims and Orders as well as actions taken in response thereto. Such records may be used for compliance reporting, audits, regulatory inquiries, or internal review to improve the effectiveness of the Registrar’s abuse-handling and enforcement processes.
This Policy may be updated from time to time to reflect changes in ICANN policies, contractual obligations, or applicable law. Use of the Registrar’s registration and related services constitutes the acceptance of the updated Policy.
Our Company develops and implements a Know Your Customer procedure for dealing with new and current Customers (if appropriate).
After You register for a new customer account and place Your order, Your personal or business information will be required for verification by our team or our verification partners’ team before starting our collaboration.
Please maintain the relevance, completeness, accuracy of information and documents, and validity of the contacts You provide.
Once You submit Your information and documents (if required), our verification process will be carried out as soon as possible. Please respond to all notes from our team, to make the verification process fast and smooth. We rely on Your cooperation.
For certain reasons, Our Company may initiate extra verification and require additional information via email, the phone number provided, a ticket or our verification partner’s request. You may be asked to provide further details regarding Your business, contact details, and any other information that would help Our Company comply with appropriate regulations.
Once the verification is completed, Our Company can cooperate with You and render Our Services to You.
You will find this procedure in Our Master Service Agreement.
It’s important to note that we may periodically verify Your data again as part of our continuous compliance process. In such cases, we will notify You via email, the phone number provided, a ticket or our verification partner’s request.to provide the necessary information.
Please respond to all notes from our team. We aim to make the verification process fast and smooth, and we rely on Your cooperation.
This Privacy Statement explains how Our Company collects and processes the Personal Data of our Customers (existing and prospective) within our KYC procedure. For the purposes of the GDPR, we are deemed to be a data controller and a data processor. We can also involve data processors as well within our KYC procedure performance. Prior to working with any processor, we check that they comply with the GDPR and any other relevant data protection legislation that may be applicable.
The Personal Data we process enables us to identify Customers by reference to an identifier. Examples of identifiers we process are names, addresses, contact details and other information contained in personal ID documents (“Personal Data”).
The result of the verification process, as well as all details and documents provided by You, are available solely to Us and the processors involved.
We will process the Personal Data provided by You for any one or more of the following purposes:
We undertake to adhere to best practices in terms of the security of the Personal Data collected.
We kindly ask You to learn more about our Privacy Policy.
Please note that by uploading Personal Data via our webpage, You accept the practices described in this Privacy Statement and agree to processing Your Personal Data by Our Company and by our verification partners as specified.
This Domain Registration Reseller Agreement (hereinafter referred to as "Agreement") is made, entered into and executed on the date on which You start using the Services or provide your consent to Agreement by signing the hard-copy of Agreement or using electronic signature (but not earlier than on the Effective date) between:
AHNAMES (hereinafter referred to as “We”, a primary service provider), acting under the permission of ICANN Registrar Danesco Trading Limited (hereinafter “Registrar”), and
You, (hereinafter referred to as the “Reseller” or “You”, a backend service provider), jointly referred to as Parties,
By creating or maintaining a Reseller’s account, ordering, reselling, or otherwise using domain name registration services and any ancillary or related services (the “Services”); and by accessing or using Our website ( or “Website” ), platforms, applications, and related technical systems (including, without limitation, domain registration and management interfaces), Reseller acknowledges and agrees to be bound by this Agreement and all applicable policies and procedures incorporated herein by reference.
Reseller acknowledges and agrees that this Agreement incorporates by reference and requires compliance with all applicable laws and regulations, including but not limited to:
the ICANN Registrar Accreditation Agreement (RAA), as amended from time to time;
all ICANN Consensus Policies and Temporary Policies applicable to registrars and resellers;
Regulation (EU) 2022/2065 on a Single Market for Digital Services (Digital Services Act, “DSA”), to the extent applicable to the Services and the Reseller’s activities;
applicable data protection, consumer protection, and online safety laws and regulations.
The Parties acknowledge and agree that, with respect to domain name registration services and any related other intermediary services, We:
(a) do not initiate the transmission of content, data, or communications associated with domain name registrations;
(b) do not select the recipients of such transmissions; and
(c) do not select, modify, or control the content, data, or information associated with domain names, DNS records, or any content, data, or activities associated with domain names registered or managed through the Services.
Covered Parties - all parties acting through Reseller, including, without limitation, its customers, sub-resellers, and their end-users.
DNS Abuse - includes, without limitation, malware, botnets, phishing, pharming, and spam, where spam serves as a delivery mechanism for the foregoing activities.
Registered Name Holder - any individual or entity who registers, holds, or controls a domain name through Reseller, including customers of Reseller and sub-resellers.
Services - domain name registration services and any ancillary or related services made available through Reseller’s account.
1.1 Authorization to Resell. We hereby authorize Reseller, on a non-exclusive and worldwide basis, to resell the Services. Subject to Our prior approvals, Reseller may permit sub-resellers to resell the Services through accounts linked to the Reseller’s account. Reseller ensures that each sub-reseller enters into a written agreement containing terms and conditions no less restrictive than those set forth in this Agreement, including full compliance with ICANN’s, Our and the Registrar's policies, and any applicable laws or regulations that are flowed down to and binding upon any sub-resellers engaged by the Reseller. Reseller shall require each sub-reseller to comply with these obligations to the same extent as Reseller is required to comply under this Agreement.
Reseller shall maintain an accurate list of all its sub-resellers and shall provide such a list to Us or Registrar within twenty-four (24) hours upon a request. Reseller shall remain fully responsible and liable for all acts and omissions of Covered Parties.
1.2 Our Rights and Obligations. We shall:
(a) perform the Services with reasonable care and skill in accordance with this Agreement, the Registrar’s policies, and applicable ICANN Consensus Policies;
(b) facilitate the compliance of the domain name registrations with the ICANN RAA requirements through Our contractual relationship withRegistrar, while Reseller remains responsible for ensuring that actions of Reseller and Covered Parties do not cause a breach of such requirements;
(c) not be obligated to monitor or proactively investigate the content, activities, or use of domain names or services by Reseller or Covered Parties; however, We and Registrar reserve the right, at our sole discretion, to investigate any activity where we receive information or notices from third parties, competent authorities, ICANN, or where required by applicable law;
(d) collect, process, use, and disclose information as reasonably necessary to comply with ICANN data escrow, data retention, compliance, audit, or law enforcement requirements as mandated by Registrar.
Nothing in this Agreement shall be construed as creating an obligation for Us or Registrar to perform general monitoring or surveillance of domain name registrations or associated content.
1.3 Reseller’s General Obligations. Reseller shall:
(a) comply at all times with: (i) the ICANN RAA and all applicable ICANN Consensus Policies and Temporary Policies; (ii) the Registrar’s and Our Acceptable Use Policy and all other policies published on Our and the Registrar’s websites; (iii) all applicable laws and regulations;
(b) establish, implement, and maintain internal policies, procedures, and control that provide the level of protection no less than that required under this Agreement, ICANN policies, Our and the Registrar’s policies, and applicable law;
(c) ensure that the Services are made available to customers and sub-resellers only pursuant to legally binding written or electronic agreements which: (i) are no less protective than this Agreement; (ii) incorporate all provisions and notices required by the ICANN RAA and any ICANN Consensus Policies applicable to domain name registrations, (iii) identify the sponsoring registrar or provide a clear means to identify the sponsoring registrar, including, without limitation, a link to the ICANN Registration data or RDAP lookup service;
(d) upon inquiry from any Covered Party, promptly identify Registrar as the sponsoring registrar;
(e) ensure that any proxy or privacy registration services offered in connection with domain name registrations: (i) are provided only through individuals or entities accredited by ICANN under any applicable Proxy Accreditation Program; and (ii) do not knowingly use services from any provider that is not ICANN-accredited under such program. Until ICANN establishes a Proxy Accreditation Program, Reseller shall comply with the ICANN Specification on Privacy and Proxy Registrations;
(f) provide customers with a link to an ICANN webpage detailing registrant educational information;
(g) publish on their website(s) and/or provide a link to the ICANN Registrants’ Benefits and Responsibilities Specification;
(h) not display ICANN or ICANN-accredited registrar logos or otherwise represent itself as ICANN-accredited unless expressly authorized in writing by ICANN.
1.4 Data Collection and Accuracy. Reseller shall obtain, maintain, and provide to Us or the Registrar accurate, reliable, and up-to-date registration data for each domain name. Such data must be collected from Registered Name Holders and transmitted to Us or the Registrar in the format and timeframe specified by Us to ensure full compliance with ICANN requirements, including the facilitation of data verification and validation.
While the Registrar is responsible for the final verification of registrant data under ICANN policies, the Reseller remains solely liable for the accuracy and completeness of the data provided. The Reseller shall take proactive steps to ensure data integrity and shall cooperate with Us or Registrar within twenty-four (24) hours regarding any requests for verification, validation, or correction. If data cannot be verified due to the Reseller’s or the Registered Name Holder’s failure to provide accurate information or respond to inquiries, the affected domain name may be suspended, cancelled, or restricted without any liability to Us or Registrar.
Furthermore, the Reseller shall maintain complete and accurate records of all registration activities and interactions with its customers in accordance with the ICANN Data Retention Specification. These records must be made available to Us or Registrar upon request for audit or compliance purposes.
Records maintained for the duration of the Agreement and two (2) years thereafter:
(a) Registrant and Sub-Reseller contact information (full legal name, postal address, email, telephone) for registrant, administrative, technical, and billing contacts;
(b) Domain registration data, including services purchased, WHOIS / RDDS data, transfer requests, and customer/sub-reseller acceptance of terms;
(c) Records of abuse reports, complaints, notices, and responses;
(d) Written communications with customers, sub-resellers, and their end-users;
(e) Recurring payment information, if collected (card on file, transaction ID).
Records maintained for at least 180 days after the relevant interaction:
(a) Payment information necessary to process the registration transaction;
(b) Log files, billing records, and, if practicable, communication metadata (source IP, email, telephone, messaging identifiers, timestamps).
Reseller shall provide such records to Us or Registrar within two (2) calendar days of a reasonable request, or within a shorter period if a justified reason is provided (such as in cases of suspected abuse or urgent legal requirements) and shall fully cooperate with ICANN, Us and Registrar, and competent authorities as required.
1.5 Flow-Down Responsibility. Reseller acknowledges and agrees that any failure by Reseller or Covered Parties to comply with applicable obligations may directly impact the Registrar’s compliance status with ICANN and applicable law. Accordingly, Reseller accepts full responsibility for ensuring effective contractual flow-down and enforcement of all relevant obligations to all downstream parties. Reseller shall be liable for any damages, fines, or penalties imposed on Us or Registrar resulting from a breach of this flow-down obligation.
2.1 Pricing of Services. We display the current prices for each Service within the Reseller’s account or on Our website. We have the right to modify prices for Services from time to time. Any such changes shall become effective upon reasonable prior notice to Reseller, provided via email, through the Reseller’s account, or by publication on Our website, unless immediate changes are required by ICANN policies, applicable law, registry operator requirements, or payment service providers.
Where Reseller uses Services that include or rely on services provided by a third-party service provider, any increase in prices imposed by such third-party service provider may result in a corresponding increase of prices for the affected Services. In such cases, We shall notify Reseller in advance of the applicable price changes, and We shall not be responsible for pricing decisions made by such third-party service providers.
Reseller may establish its own pricing for customers and sub-resellers, subject to the technical and pricing constraints supported by the platform, set by Us, and applicable ICANN policies. Reseller shall be solely responsible for billing and collecting all fees and charges from its customers or sub-resellers for domain name registration, renewal, transfer, or any other services provided under this Agreement. Reseller shall ensure that each customer or sub-reseller maintains a positive balance or sufficient funds in their account to enable Us and Registrar to perform all necessary actions in connection with the relevant domain names and perform Services.
2.2 Payments. All Services provided by Us are subject to mandatory advance payment (prepayment) by Reseller. Services shall only be provided upon receipt of sufficient funds or confirmation of an adequate balance. In addition to the standard prepayment requirement, We may, at Our sole discretion, require the use of specific payment methods and may request deposits or other reasonable payment guarantees to secure the Reseller’s obligations.
By authorizing a payment method, including a credit card, Reseller authorizes Us to charge all fees due under this Agreement, including Service fees, administrative fees, chargeback fees, indemnification amounts, and any outstanding balances.
Reseller shall ensure that all transactions submitted by Reseller, its customers, and sub-resellers are valid, authorized, and compliant with applicable payment service provider rules and applicable law.
If the Reseller utilizes Our designated payment gateways or merchant services, the Reseller acknowledges that all such transactions will be processed by third-party providers selected by Us. Such transactions may be subject to additional processing fees, convenience fees, and applicable taxes, which shall be borne by the Reseller or the end customer. We reserve the right to modify the available payment providers or fees at any time with prior notice.
2.3 Chargebacks and Payment Disputes. Any chargeback, reversal, or payment dispute initiated by Reseller, a sub-reseller, or a customer under the Reseller’s account without prior good-faith communication with Us, or forming part of a pattern of abusive or unjustified chargebacks, may constitute a material breach of this Agreement, unless such chargeback results from Our proven error or a documented payment processing failure.
In the event of a chargeback, Reseller shall be jointly and severally liable for: the disputed amount, a chargeback handling fee of USD 35 per incident, and any additional fees imposed on Us by payment processors or financial institutions.
We may temporarily suspend the provision of Services in a proportionate manner pending resolution of the chargeback or outstanding payment, in accordance with ICANN policies and applicable law.
We or Registrar may suspend Your access to any and all of Your Accounts and may assume all right, title, and usage of any domain name registration(s) and/or websites, email, or other data hosted on systems controlled by Registrar or Us (the "Collateral"). If chosen to do so, Registrar or We will reinstate rights in the Collateral only upon receipt of the fee(s) owed and a reinstatement fee of US$200. Registrar or We shall have the right, but not the obligation, to sell, dispose of, or retain the Collateral if Registrar determines the same to be a way of obtaining some monetary or other satisfaction or security, even if You proclaim that the value of the Collateral exceeds the amount You owe.
You give Us the authority to deduct and set off any outstanding amounts from any funds or balances held by Us on Your behalf, including amounts owed due to Your indemnification for third-party claims and any administrative costs, including costs which may be charged for accounts that are inactive.
You give Us the authority to sell, take title to, and/or use any Collateral as a means of procuring some monetary or other satisfaction for any amounts owed by You to Us, including amounts owed due to Your indemnification of Us for third-party claims and any administrative costs, including costs which may be charged for accounts that are inactive.
2.4 Suspension and Limited Security Interest. If Reseller fails to pay any amounts due under this Agreement after reasonable notice, We may suspend or restrict access to the Reseller’s account and Services, including the ability to register, renew, or manage domain names. Such suspension or restriction constitutes a limited contractual security interest solely to secure payment obligations and does not transfer ownership of domain names, registrant rights, or other data to Us or Registrar, except to the extent permitted under ICANN policies or applicable law. We shall notify Reseller of any such action in advance where practicable. Once the outstanding amounts are paid, access and full rights shall be promptly restored.
3.1 Pricing Transparency and Expiration Notices. Reseller shall clearly display all applicable registration, renewal, and other domain-related fees on its website, including registration, renewal, transfer, restoration. Reseller shall provide Us and Registrar with all required registration and service-related data, including applicable fee information where required, in the format, manner, and timeframes specified by Us or Registrar and required by ICANN.
Reseller shall ensure that registrants receive timely reminders relating to the expiration of the domain name registration term and its renewal, in accordance with applicable ICANN Policies, regardless of whether automatic renewal is enabled. Registrar or We may interrupt DNS resolution after expiration in order to display ICANN-required renewal instructions.
3.2 Allocation of Support Responsibilities. Reseller, including its sub-resellers, shall be primarily responsible for providing customer support, billing support, and first-line technical assistance to its customers and sub-resellers’ customers. Reseller shall make commercially reasonable efforts to resolve all inquiries, requests, and issues raised by Covered Parties directly.
We shall make commercially reasonable efforts to provide support to Reseller via electronic means on a 24/7 basis. In exceptional cases, where Reseller lacks the necessary information, access, or authority to resolve a specific issue, Reseller may refer Covered Parties to Us for further assistance.
We or the Registrar may forward communications received from third parties, authorities, or other senders to Reseller, the relevant sub-reseller, or the affected customer. Where necessary to comply with applicable law, ICANN Policies, or to mitigate harm, We and Registrar reserves the right to respond to such communications directly.
3.4 Cooperation. Reseller shall cooperate with Us and Registrar in good faith in connection with abuse investigations, customer requests, regulatory inquiries, orders, ICANN compliance requests, and other similar matters, including but not limited to compliance and enforcement actions relating to the Services.
Each Party retains all rights, title, and interest in and to its respective intellectual property, including without limitation patents, trademarks, trade names, domain names, service marks, copyrights, trade secrets, proprietary technologies, databases, software, and related materials. Any enhancements or improvements to intellectual property shall remain the property of the Party owning the original intellectual property, unless otherwise agreed in writing.
Nothing in this Agreement grants Reseller any ownership interest in, or license to use, Our or the Registrar’s intellectual property except as strictly necessary for the resale and promotion of the Services in accordance with this Agreement and applicable ICANN policies.
Reseller acknowledges that Registrar owns all rights, title, and interest in Registrar’s domain registration systems, service platforms, applications, and registrar-maintained registration databases, including aggregated and operational data necessary to provide Registrar Services to You.
Registrar or We may process and use registration-related data for which Registrar is the registrar of record, solely to the extent necessary to:
(a) provide and administer Registrar Services;
(b) comply with ICANN policies and contractual obligations, including registration data collection, retention, escrow, verification and consensus policies;
(c) comply with applicable law, court orders, or orders from competent authorities, including obligations arising under the EU Digital Services Act or similar legislation;
(d) ensure security, fraud prevention, DNS abuse mitigation, service integrity, and operational reliability;
(e) maintain internal business records and service analytics in aggregated or anonymized form.
Registrar or We do not obtain ownership of personal data relating to individual registrants. Processing of personal data shall be conducted in accordance with applicable data protection laws, including GDPR where applicable.
Reseller agrees to collect, process, and transmit registration data and other personal data to Registrar and Us in compliance with applicable data protection laws and ICANN requirements and to ensure that customers and sub-resellers are informed about such data processing.
Registrar and its authorized agents may copy, store, and process registration and service-related data only as reasonably necessary for providing the Services, maintaining regulatory compliance, ensuring illegal activity mitigation, and fulfilling contractual obligations.
5.1 Compliance with Acceptable Use Policy and Law. Reseller and Covered Parties shall comply with Our and the Registrar’s Acceptable Use Policy (“AUP”), all applicable ICANN policies, and applicable law. Reseller shall enter into legally binding agreements with its customers and sub-resellers containing provisions no less protective than those contained in this Agreement, including compliance with the AUP, ICANN policies, and applicable law. Reseller shall ensure that sub-resellers impose equivalent obligations on their own customers.
Reseller is responsible for ensuring that Services resold under this Agreement are not used for unlawful purposes or in violation of the AUP or applicable law, including the use of domain names for illegal content or DNS Abuse.
5.2 Handling of Complaints, Orders, and Mitigation Measures. Reseller shall be responsible for receiving, processing, and responding to complaints and orders concerning illegal content or DNA Abuse provided, published, or transmitted through Reseller’s Services. Reseller shall publish on its website a clear and easily accessible contact method for receiving complaints regarding such illegal activity. Such contact information shall include Reseller’s own and Registrar’s designated abuse contact email.
Reseller shall publish and maintain on its website an Abuse Handling Policy consistent with applicable law, including the DSA and ICANN RAA, at least as protective as Our and the Registrar’s Abuse Handling Policy, and clearly outlining procedures for the submission, review, and resolution of complaints. Reseller shall require sub-resellers to adopt similar policies through binding agreements, ensuring compliance throughout the chain of service provision.
Reseller shall act in accordance with the DSA requirements and applicable law, ensuring proper handling of complaints and orders. Upon receiving any complaints concerning the misuse of domain name services provided under this Agreement, Reseller shall:
(a) immediately investigate the issue, including promptly forwarding complaints to the relevant customer or sub-reseller and requiring investigation and response within a reasonable timeframe, normally not exceeding seventy-two (72) hours, unless a shorter period is required by law or the circumstances, and notify the claimers and Registrar about the conclusions;
(b) to the extent reasonably necessary, take proportionate and timely mitigation actions using all reasonable technical and procedural measures within Reseller’s control to prevent further misuse of Services;
(c) where Reseller has actionable evidence that a domain name sponsored by the Registrar and resold by Reseller or its sub-resellers is being used for DNS Abuse, Reseller shall promptly take, or ensure that appropriate mitigation measures are taken, that are reasonably necessary to stop or disrupt such abuse, taking into account proportionality, severity, and potential collateral impact;
(d) only where any action requires intervention by the Registrar as the sponsoring registrar (including suspension, restriction, or termination of the domain or services) or Us as a primary service provider, Reseller shall promptly notify Registrar and Us and fully cooperate, providing all necessary information to enable Registrar and Us to comply with the complaint;
(e) ensure that all complaints are assessed and resolved without undue delay.
Reseller shall clearly inform its customers and sub-resellers that any complaints or orders submitted regarding illegal content or DNA Abuse may be shared with Us and Registrar, and that We and Registrar may take enforcement actions, including restriction, suspension, or termination of Services in accordance with applicable law.
If a complainant or affected customer disagrees with such a decision, they shall have a right to lodge a complaint against it.
Upon receiving any orders or requests from competent authorities concerning the misuse of domain name services provided under this Agreement, Reseller shall:
promptly and without undue delay, forward the full text of such order or notice to Our and the Registrar’s designated contact for abuse and compliance;
fully cooperate with Us and Registrar, including providing all requested information, documentation, and technical assistance.
Reseller shall maintain records of all complaints, orders, and actions taken and shall make them available to Registrar, Us or relevant authorities upon request.
Failure to comply with obligations in this section may result in suspension, restriction, or termination of Services for Reseller or Covered Parties at Our or Registrar’s sole discretion.
6.1 KYC Requirement. The provision of Services may be subject to Know Your Customer (“KYC”) verification requirements in accordance with Our and Registrar’s KYC Policy.
6.2 Obligations of Reseller. Reseller shall enter into legally binding agreements, whether electronic or paper, with customers and sub-resellers obligating them both in the onboarding stage and during the provision of services to: (i) comply with all KYC requests from Reseller, Us, or Registrar and (ii) provide accurate and complete identification information and authentic documentation as may be requested. The usage of fictitious, fake information or documents and invalid contact details is forbidden.
We or Registrar may require Reseller to independently conduct KYC procedures for all or selected Covered Parties. Reseller shall: (i) comply promptly and fully with all KYC requirements, (ii) perform KYC in accordance with Our and Registrar’s instructions and within the timeframes specified, (iii) ensure that all information and documentation collected is accurate, complete, and authentic, (iv) provide records of KYC procedures to Us or Registrar upon request.
Reseller shall maintain the relevance, completeness, accuracy of information and documents, and validity of contact details of its customers and sub-resellers.
6.3 KYC Requests and Responsibility. We and Registrar reserve the right to request verification of the authenticity, completeness of documents, accuracy of information, or validity of contact details from Reseller and Covered Parties under Our or the Registrar’s KYC Policy from time to time. Requests may be repetitive and are obligatory.
We and Registrar may involve third parties as suppliers of verification services.
Failure to comply with KYC obligations may result in suspension, restriction, or termination of Services for Reseller or Covered Parties at Our or Registrar’s sole discretion.
7.1 Judicial Nature. This Agreement, together with all documents expressly incorporated by reference, including Our and Registrar’s policies and procedures published on Our and Registrar’s websites or otherwise communicated to Reseller, constitutes the entire agreement between the Parties regarding the Services and supersedes all prior agreements, oral or written, or understandings relating thereto. The Parties hereby expressly agree that any previous reseller agreement(s) signed between Us and the Reseller shall terminate and cease to be of any effect as of the effective date of this Agreement. Such documents form an integral part of this Agreement and are binding upon Reseller.
Nothing in this Agreement shall limit or replace obligations arising under ICANN RAA, consensus policies, or procedures applicable to Us, You or Registrar. Reseller acknowledges that such ICANN requirements are binding, and in the event of conflict, the applicable ICANN RAA, policies, and procedures shall prevail over this Agreement, Registrar’s and Our policies and procedures.
Reseller shall comply with all applicable laws and regulations relevant to its activities, including laws governing online services, electronic communications, data protection, and use of Services in jurisdictions where Reseller or its customers operate.
If any provision of this Agreement is found illegal, invalid, or unenforceable in any jurisdiction, the remaining provisions shall remain in full force and effect in that jurisdiction and in all other jurisdictions.
7.2 Agreement Structure. This Agreement, together with Our and the Registrar’s policies and procedures, sets out the core terms governing the provision of Services. All documents referenced herein are incorporated by reference and form an integral part of this Agreement.
The Reseller shall comply with Our specific policies and procedures, which are available at the following links:
The Reseller acknowledges and agrees to be bound by all policies and procedures of the Registrar as published and updated from time to time on the Registrar’s official website at .
Any new policies or amendments to existing ones published on Our Website or the Registrar’s website shall become effective immediately upon posting, unless a later effective date is specified therein, and are hereby incorporated into this Agreement by reference. It is the Reseller’s sole responsibility to regularly monitor both Our Website and the Registrar’s official website for any updates, changes, or new procedures.
In the event of any inconsistency or conflict between the provisions of this Agreement and any external policies, the following order of precedence shall apply: (i) the terms of this Agreement; (ii) the Registrar’s policies and procedures; and (iii) Our policies and procedures. Each shall prevail over the subsequent one to the extent of such inconsistency. Any violation of these policies or procedures shall constitute a breach of this Agreement.
7.3 Modifications of Agreement. We may, from time to time, vary or modify Agreement. All the amendments shall be enforced on the date of being posted on Our Website unless otherwise shall be specified. By continuing access or use of Website or Services after the date specified in the notice or updated Agreement You agree to accept and be bound by the updated Agreement and all of the terms incorporated therein.
We shall notify You of all significant amendments to the Agreement. If You disagree to comply with significant amendments, You shall be entitled to terminate Agreement with 60 days' prior written notice to Us except for amendments made under new laws or regulations.
We may (but are not obliged to) notify You of all non-significant amendments to the Agreement.
In the event that revisions to the RAA or any applicable registry or other governmental or non-governmental authority contract are made, We may publish an amendment substituting the revised agreement in place of Agreement, or otherwise amending, modifying, or replacing Agreement, with prior notice about significant amendments only to Reseller if required to do so by ICANN, the applicable Registry Operator, or other governmental or non-governmental authority.
Reseller agrees to periodically review Our Website, including the current version of Agreement, to be aware of any such revisions.
We are not bound by, nor should Reseller rely on, any representation by (i) any agent, representative, or employee of any third party that Reseller may use to apply for the Services; or (ii) on information posted on Our or the Registrar’s websites of a general informational nature.
Reseller shall remain fully responsible for all actions, omissions, or breaches of this Agreement by its customers, sub-resellers, or any end users of Services provided through Reseller. Any breach, misuse, or violation of law, Our or Registrar’s policies and procedures by such parties shall be deemed a breach by Reseller.
Nor We or Registrar shall be liable for any indirect, consequential, special, or incidental damages arising from Reseller’s or Covered Parties’ use of the Services, including but not limited to loss of business, revenue, or goodwill.
Nor We or Register shall be responsible for user-generated content transmitted or stored using Services, or for actions of third parties or unauthorized use of Services, provided We and Registrar act in accordance with applicable intermediary liability protections under applicable law.
Nothing in this Agreement shall limit or exclude liability to the extent prohibited by applicable law.
Reseller shall indemnify, defend, and hold harmless Us and Registrar, Our and Registrar’s parent, subsidiaries, affiliates, predecessors, successors, assigns and their respective officers, directors, agents, and employees (the “Indemnified Parties”) from any and all claims, demands, actions, damages, liabilities, losses, penalties, costs, or expenses, including reasonable attorneys’ fees and costs (collectively, “Claims”), arising out of or related to:
(a) Reseller’s or its Covered Parties’ use of Services, breach of this Agreement or any Our or Registrar’s policies or procedures;
(b) The registration, use, or operation of any domains under Reseller’s account, including domains of Covered Parties;
(c) Any negligent, willful, or unlawful act or omission by Reseller or its Covered Parties;
(d) Any third-party claim, action, or demand relating to Domain Name Registration or other Services provided by Reseller.
Reseller shall indemnify, defend, and hold harmless ICANN, Registry Operators, and their respective affiliates, directors, officers, employees, agents, and subcontractors from any and all Claims arising out of or related to the registration, use, or operation of domains under Reseller’s account, or any disputes in connection therewith. To the extent a Registry Operator does not permit such indemnification, this provision shall apply to the maximum extent permitted by law.
Duration. This Agreement shall be effective as of the date stated at the beginning of this document (the “Effective Date”). The Parties expressly agree that, as of the Effective Date, this Agreement shall supersede and terminate any and all prior reseller agreements between the Parties. The initial term shall be one (1) year from the Effective Date. Agreement shall be renewed for a one-year period automatically every year if not terminated by either party before the end date of Agreement.
Termination Rights. Either Party may terminate Agreement at any time by giving the other Party thirty (30) days' advance written notice. Any domain registrations made by Reseller during the duration of Agreement shall remain with Registrar unless the Registered Name Holder initiates changing a registrar. Registrar (or We) reserves the right in its sole discretion to refuse to renew domains and related Services as of the effective date of termination of Agreement.
Termination for Cause. Registrar (or We) may, at its sole discretion and with or without prior notice, terminate this Agreement, suspend all or part of the Services, or take any other remedial action, including restricting access to specific Services or accounts, in any of the following cases:
(a) Any actual or suspected violation of this Agreement, Our or Registrar’s policies and procedures, ICANN policies, applicable laws, DSA, GDPR, or any other applicable laws by Reseller or any Covered Party, including cases involving DNS Abuse or illegal content.
(b) Reseller provides false, inaccurate, or misleading information or invalid contact or billing details.
(c) To protect the integrity, security, or stability of Registrar’s or Our Services, systems, or infrastructure.
(d) To comply with applicable laws, government rules, court orders, regulatory requirements, or requests from competent authorities.
(e) To prevent potential liability, claims, or disputes against Registrar, its affiliates, or its officers.
(f) Reseller fails to pay any fees or charges due within seven (7) days of the due date or fails to charge payment methods or account details upon invoicing.
(g) Reseller fails to comply with Our or Registrar’s KYC or AML requirements, refuses to carry out KYC procedures for Covered Parties, or Covered Parties fail to provide requested information or documentation in a timely manner.
(h) Violation of any U.S. or EU sanctions, export/import laws, executive orders, or any applicable rules, regulations, or orders issued by U.S. or European Union authorities.
(i)Any breach or suspected breach by Reseller of the obligations regarding the processing of personal data set forth in the Data Protection section.
(j) Any other circumstance in which Registrar or We determine, in its sole discretion, that termination, suspension, or restriction of Services is necessary or appropriate, including but not limited to misuse, fraud, abuse, or risk to Registrar’s or Our business, systems, or reputation.
We may terminate any account of Reseller's customer without any reason with 60 calendar days' written notice to such customers and Reseller.
A Registered Name Holder's willful provision of inaccurate or unreliable information, its willful failure to update information provided via Reseller within 7 days of any change, or its failure to respond for more than 1 day to inquiries by Us or Registrar concerning the accuracy of contact details associated with the Registered Name Holder's registration shall constitute a material breach of Agreement and will be a basis for suspension and/or cancellation of the Registered Name registration.
Where Services are suspended or terminated due to violations attributable to Reseller or Covered Parties, We or Registrar may delay or refuse refunds pending investigation or resolution of the violation, to the extent permitted by applicable law.
Termination for Inactivity. In the event Reseller has no transactions for a period of 360 consecutive days and no other currently active Services purchased by Customers, Registrar or We may immediately terminate Agreement by written notice to Reseller.
Effect of Termination. Upon termination:
(a) Registrar will complete the domain registrations or renewals of domain names processed by Reseller prior to the date of termination.
(b) Immediately upon any termination, Reseller shall transfer to Registrar all necessary and relevant information regarding the Registered Name Holders.
(c) Any and all domain name registrations made through Registrar during the duration of Agreement shall remain with the Registrar as a registrar unless Registered Name Holder initiates a registrar transfer. Registrar reserves the right in its sole discretion to refuse to renew domains and related services upon termination of Agreement.
(d) Reseller shall cease to use Services, Our Website; and
(e) Reseller shall immediately pay to Registrar all fees and charges due and payable for Services at the date of such suspension or termination, penalties and expenses; and
(f) any and all rights granted to Reseller by Agreement will immediately be terminated.
In the event of termination of Agreement for any reason, Sections 8, 9, 11, 12, 13, 20, 21 shall survive.
With respect to the Confidential Information, Reseller agrees that: (i) Reseller shall treat as strictly confidential and use all reasonable efforts to preserve the secrecy and confidentiality of all Confidential Information received from Registrar or Us, including implementing reasonable physical security measures and operating procedures designed to protect the same, which, in any case, shall not be less stringent than the measures Reseller takes to protect its own confidential information; and (ii) Reseller shall make no disclosures whatsoever of any Confidential Information to others, provided, however, that if Reseller is a corporation, partnership, or similar entity, disclosure is permitted to Reseller's officers and employees who have a demonstrable need to know such Confidential Information, provided Reseller shall advise such personnel of the confidential nature of the Confidential Information and of the procedures required to maintain the confidentiality thereof. The obligations set forth in this section shall be continuing; provided, however, that this section imposes no obligation upon Reseller with respect to information that: (i) is disclosed after Our or Registrar's prior written approval; (ii) is independently developed by Reseller without the use of the Confidential Information; or (iii) is made generally available by Us or Registrar without restriction on disclosure.
In the event of any termination of Agreement: (i) all Confidential Information in Reseller's possession shall be immediately returned to Registrar, Us or, at Registrar's sole option, Reseller shall certify as to the destruction of such Confidential Information; (ii) Reseller shall provide full voluntary disclosure to Us or the Registrar, or, at Our or the Registrar's sole option, Reseller shall certify in writing as to the permanent destruction of such Confidential Information; and (iii) the obligations of this section shall survive such termination and remain in full force and effect for a period of five (5) years.
Except as expressly provided for herein, the Services are provided on an "as-is" and "as-available" basis without any warranties of any kind, and Registrar and We expressly disclaim any and all warranties, whether express or implied, including the implied warranties. Reseller and Covered Parties acknowledge that Registrar and We do not warrant that the Services will be uninterrupted, timely, secure, or error-free. The foregoing disclaimers will not apply to the extent prohibited by applicable law.
Registrar and We will not be in breach of Agreement as a result of any failure or interruption of any of the Services: (i) resulting from circumstances beyond Registrar’s or Our reasonable control; or (ii) to the extent that the Services (or any of them) cannot reasonably be provided as a result of works of inspection, maintenance, and repair or other works being carried out at any facility.
Reseller and Covered Parties warrant that:
- no consent, approval, order, license, permit or authorization is required for performance obligations hereunder of any Government structure of the USA or any country of European union;
- they are not listed in any sanctions registers of the USA or any European union country regarding the Russian invasion of Ukraine since 2022 or the Ukrainian-Russian war conflict that started in 2014.
REGISTRAR AND WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, IN CONNECTION WITH THIS AGREEMENT OR ANY OF ITS SERVICES, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. FURTHER, WITHOUT ANY LIMITATION TO THE FOREGOING, REGISTRAR AND WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER THAT REGISTRATION OR USE OF A REGISTERED NAME UNDER THIS AGREEMENT WILL PREVENT CHALLENGES TO THE REGISTERED NAME, OR FROM SUSPENSION, CANCELLATION OR TRANSFER OF ANY REGISTERED NAME REGISTERED PURSUANT TO THIS AGREEMENT.
In relation to each component of the Services for which a separate fee is charged, Registrar or We will be liable in an amount no greater than the fees received by Registrar or Us for performing the specific transaction(s) that gave rise to the liability. Registrar’s and Our total aggregate liability for all claims of any kind arising out of or related to this Agreement shall not exceed the total amount received by Us from Reseller during the one-year period immediately preceding the event giving rise to the claim. Registrar or We shall not be liable for any unauthorized access to, or any corruption, erasure, theft, destruction, alteration, or unintended disclosure of data, information, or content transmitted, received, or stored on its or any third-party systems. With respect to passwords, account identifiers, and other systems used to control access to Reseller’s account, it is the responsibility of Reseller to protect such passwords, account identifiers, and other systems. Registrar or We may, but are not required to, take reasonable measures to verify the identity of parties who claim to have lost or forgotten passwords and/or account information and to then provide the information to such parties, and that Registrar and We shall not be responsible to Reseller for losses or claims for any unintentional disclosure of such passwords, which may result thereby. Registrar and We are entitled to email passwords to designated email account(s), to call designated phone numbers, or to employ security questions as a means to verify the identity of the party entitled to control Reseller’s account.
EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT, NEITHER PARTY WILL BE LIABLE IN ANY WAY TO THE OTHER PARTY OR ANY OTHER PERSON FOR ANY LOST PROFITS OR REVENUES, LOSS OF USE, LOSS OF DATA OR COSTS OF PROCUREMENT OF SUBSTITUTE GOODS, LICENSES, OR SERVICES OR SIMILAR ECONOMIC LOSS, OR FOR ANY PUNITIVE, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR SIMILAR DAMAGES OF ANY NATURE, WHETHER FORESEEABLE OR NOT, UNDER ANY WARRANTY OR OTHER RIGHT HEREUNDER, ARISING OUT OF OR IN CONNECTION WITH THE PERFORMANCE OR NON-PERFORMANCE OF THIS AGREEMENT, OR FOR ANY CLAIM AGAINST THE OTHER PARTY BY A THIRD PARTY, REGARDLESS OF WHETHER IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH CLAIM OR DAMAGES.
The Parties are independent contractors and have no right or authority to bind or commit the other party in any way without the other party's express written authorization to do so. This Agreement does not establish employer/employee, joint venture, partnership, or agency relations.
Reseller may not assign or transfer Agreement or any of Reseller's rights or obligations hereunder without the prior written consent of Registrar. In addition, Reseller must comply with any applicable ICANN inter-registrar transfer process. Any attempted assignment in violation of the foregoing provision shall be null and void and of no force or effect whatsoever. Registrar or We may assign its rights and obligations under Agreement, and may engage subcontractors or agents in performing its duties and exercising its rights hereunder without Reseller’s consent. This Agreement shall be binding upon and shall inure to the benefit of the Parties hereto and their respective successors and permitted assigns. Registrar or We may transfer domain names registered by, managed through, or sold by Reseller from one ICANN-accredited registrar to another ICANN-accredited registrar without requiring the Reseller’s consent, to the extent not prohibited by ICANN policies, applicable Registry rules, or applicable law.
Unless specified otherwise, the fees for the Service do not include taxes. If Registrar or We are required to pay ICANN fees or United States or international sales, use, property, value-added, royalty, license, or other taxes based on the licenses granted in Agreement or on Reseller’s use of the Services, then Reseller must pay such taxes or fees. This section does not apply to taxes based on Registrar's or Our income.
Neither party will be in default or liable for any loss or damage resulting from delays in performance or from failure to perform or adhere to terms of Agreement (other than the obligation to make payments, which will not be affected by this provision) due to any causes beyond its reasonable control, which include, but are not limited to, Acts of God or the public enemy; riots and insurrections; war; fire; strikes and other labor difficulties (whether or not the party is in a position to concede to such demands); embargoes; judicial action; lack of or inability to obtain export permits or approvals, necessary labor, materials, energy, components, or machinery; acts of civil or military authorities; failure of telecommunications; or other casualty.
The legal relations arising out of or relating to Agreement are governed by the legislation of the Republic of Cyprus. Any dispute, claim, or controversy arising out of or relating to Agreement or the violation, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of the agreement to arbitrate, will be treated by the courts of the Republic of Cyprus.
Reseller shall comply with all applicable export control, sanctions, and trade restriction laws and regulations of the European Union, the United States, the United Nations, and any other applicable jurisdiction, including restrictions relating to the provision of services, software, or technology to sanctioned countries, territories, entities, or individuals.
Reseller shall not use, resell, or provide the Services, directly or indirectly, in violation of applicable export control or sanctions laws, including through any intermediary or re-export arrangement.
Reseller agrees to implement appropriate measures to ensure that neither it nor its customers, sub-resellers, or end users are subject to applicable sanctions restrictions affecting the Services.
Reseller acknowledges that Registrar is the Controller of all personal data processed in connection with the Services. Registrar may utilize all information necessary from any sources to comply with the data escrow deposit requirements established by ICANN. Reseller acts solely as a Processor and shall comply with all applicable data protection laws, including the GDPR.
Reseller shall:
access and use personal data only as strictly necessary to provide the Services and in accordance with Registrar’s and Our instructions. Reseller shall not use personal data for any other purpose;
process personal data in strict accordance with the Registrar’s and Our privacy policies;
implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, destruction, or damage;
not engage any Sub-Processor without Our and Registrar’s prior written consent and ensure any Sub-Processor is bound by equivalent data protection obligations;
notify Registrar without undue delay of any personal data breach and provide all reasonable assistance to comply with applicable law;
upon termination or upon the Registrar's request, promptly return or securely delete all personal data processed in connection with the Services, unless retention is required by law.
Reseller shall ensure that all registration agreements and all appropriate communications regarding domain name services include a clear reference or link to both Our and Registrar’s privacy policies as published on the respective websites. Reseller shall require that the Registered Name Holders acknowledge that they have had the opportunity to review both privacy policies prior to registration and use of Services. Reseller shall also include in its agreements with sub-resellers an obligation to provide such disclosure to their customers.
Compliance with this Section satisfies the written agreement requirement under GDPR Article 28 between Controller and Processor; no separate DPA is required provided Reseller strictly complies with this Section.
Any breach of this Section may constitute a material breach of the Agreement and is grounds for suspension, termination, indemnification, or other remedies available to the Registrar.
Reseller represents and warrants that: (i it is a sole proprietorship, partnership, or corporation duly incorporated, validly existing and in good standing under the laws of the state/country of its domicile; (ii) it has all requisite legal power and authority to execute, deliver and perform its obligations under Agreement; (iii) the execution, performance and delivery of Agreement by its officers, employees and agents has been duly authorized by Reseller; (iv) no further approval, authorization or consent of any governmental or regulatory authority is required to be obtained or made by Reseller in order for it to enter into and perform its obligations under Agreement; (v) Reseller is not located in a prohibited country subject to the sanctions or export or import laws of the U.S. or EU governments, including without limitation, any executive orders, rules, regulations, or orders issued by OFAC; and (vi) there is no pending or, to the best of Reseller's knowledge, threatened claim, action, or proceeding against Reseller with respect to the execution, delivery, or consummation of a similar reseller agreementwith third parties or with respect to Reseller's trademarks, and, to the best of Reseller's knowledge, there is no basis for any such claim, action, or proceeding.
We represent and warrant that: (a) it is a limited liability company duly incorporated, validly existing, and in good standing under the applicable laws; (b) it has all requisite corporate power and authority to execute, deliver, and perform its obligations under Agreement; (c) the execution, performance, and delivery of Agreement by its officers, employees, and agents have been duly authorized by Us; (d) no further approval, authorization, or consent of any governmental or regulatory authority is required to be obtained or made by Us in order for it to enter into and perform its obligations under Agreement; and (e) there is no pending or, to the best of Our knowledge, threatened claim, action, or proceeding against Us with respect to the execution, delivery, or consummation of a similarreseller agreement with third parties or with respect to Registrar's and Our trademarks, and, to the best of Our knowledge, there is no basis for any such claim, action, or proceeding.
Archived, no-longer-effective versions of the Master Service Agreement, kept for reference. The current version is on the Master Service Agreement tab.
This Agreement is in effect from May 23, 2010.
Danesco Trading, Ltd. (hereinafter referred to as 'Registrar') and Domain Name Administrator of the other part (referred together herein as the 'Parties') now hereby have signed this Agreement as follows
'Domain' means a region of space for hierarchical Internet names indicated by a unique domain name, serviced by a set of Domain Name Servers (DNS) and administrated by its administrator. ICANN is the Internet Corporation for Assigned Names and Numbers that coordinates the domain name and IP address system, defines policies and enables functionality of root servers.
'International domains' are .NET, .COM, .ORG, .BIZ, .INFO domains.
'Top-level domain administrator' is an organization authorized by ICANN to administrate, define the registration policies, delegation and functioning of domains in the international top-level domains.
'National domain' is a two-lettered top-level domain assigned by the Internet Assigned Numbers Authority (IANA) with the concurrence of Internet societies under country codes relying upon the ISO 3166-1 standard.
'Top-level national domain administrator' is an organization which administrates the top-level national domain assigned for a country or a territory.
'National domains of other countries' are .СС, .LC, .ME, .TV domains.
'Registry' is a central database of the relevant international or national top-level domains with information on the registered domain names and DNS servers, other information required for the registration and the delegation of domains.
'Registry Operator' is a legal entity ensuring the functioning of the registry and giving access to the registry to Registrars so that the Registrars provide the domain name registration services.
'Premium Domain' is a domain reserved by the top-level domain administrator, top-level national domain administrator, registry operator or ICANN with the 'premium' status, the way and/or cost of the registration and/or renewal of which could differ from standard ones.
'Registrar' is Danesco Trading, Ltd. which provides the domain name registration services and ensures the transfer of the required information to the registry.
'Partner of Registrar' ('Partner') is a person participating in the partnership program of the Registrar (the party under the agreement on the provision of comprehensive services, index EVO-REG).
'Other Registrar' is any legal entity accredited by ICANN or another authorized entity, including the top-level international domain Administrator, providing the domain name registration services and ensuring the transfer of the required information to the Registry.
'Domain name registration' is entering the information on the domain name to the Registry by the Registrar. The term registration, during which the information on the domain name is recorded in the Registry, is defined by the domain name Administrator, taking into account the longest and the smallest possible terms of the registration set by the applicable Registry. The domain name registration may be renewed at the sole discretion of the domain name Administrator.
'Domain name Administrator' is a person to the name of whom the domain name is registered. The domain name Administrator is defined in the Registrant field in the information on the domain name. The domain name Administrator defines a procedure for the use of the domain name, takes liabilities to pay for the registration and the renewal of the registration term, the administrator is responsible for the choice of the domain name, the possible abuse of rights of third parties relating to the selection and the use of the domain name and carries a risk of losses relating to the above-mentioned abuse.
'Registration revocation' (the release of the domain name) is the removal of the information on the domain name from the Registry.
'Domain delegation' is the placement and the storage of information on the domain name and the applicable domain name servers (DNS) on the root servers of the applicable top-level domains. The domain delegation with a list of DNS servers indicated by the Administrator or Partner of Registrar authorized by Administrator (in case of .TEL domains Registrar) is possible only within the effective period of the domain name registration.
'Registrar Transfer' is the change of information about the domain name Registrar in the Registry by Registry Operator.
(i) Agreement herein, the text of this Agreement is posted on the web-server of Registrar in the following link domain registration agreement.
(ii) Uniform Domain Name Dispute Resolution Policy, the text of the Uniform Domain Name Dispute Resolution Policy is posted in English in the following link icann.org/dndr/udrp/policy.
(iii) Rules for Uniform Domain Name Dispute Resolution Policy for the .Me domains, the text of the Dispute Policy for the .ME domains is posted in English on the Web-server of the top-level national domain administrator in the following link domain.me/DRP.
and (vi) a procedure for the above-mentioned policy modifications.
(i) correction of an error of Registrar or Registry Operator linked to the domain name registration,
(ii) resolution of disputes on the domain name,
(iii) execution of a ruling of court of competent jurisdiction,
(iv) prevention of illegal actions and actions causing harm to third parties, including, actions on distributing and advertising pornographic materials, appeals for violence, extremist activities, political upheaval, etc. and actions infringing public interests, humanity and moral principles, actions insulting human dignity or religious feelings, etc. Registrar reserves the right, on its sole discretion, to judge the actions of Administrator relating law violation, including cases when the actions are not stipulated in laws. The definitions and a list of materials prohibited to use is posted in the following link rules.
(i) a domain name for second-level domains shall contain: from 3 to 63 symbols in the .NET, .COM, .ORG, .BIZ, .INFO, .ME, and from 1 to 63 symbols in the .CC, .TV, domains,
(ii) for premium second-level domains a domain name shall contain from 1 to 63 symbols (in the .TV domain),
(iii) domain names in the .NET, .COM, .ORG, .BIZ, .INFO, .CC, .TV, .ME, .MOBI, .NAME, domains shall start with the Latin letter or the number. Letters, numbers or hyphens shall be used as intermediate symbols. A domain name for the .TEL domains shall contain at least one Latin letter.
(i) Company name in line with the statutory documents if Administrator is a company;
(ii) Last name, name and middle name in line with the ID document if Administrator is an individual;
(iv) Domain name;
(v) Company name in line with the statutory documents and/or last name, name and middle name in line with the ID document, postal address, phone number, fax, e-mail of a contact person to settle administrative, technical issues and/or payment issues;
(vi) IP address and DNS servers;
(vii) Other information asked by Registrar under a request of the applicable Registry to be submitted, including information on the purpose of the registration of the domain name.
(i) The original creation date of the domain name registration;
(ii) The submission date and time of the registration order sent to Registrar and the date and time of the registration order sending to the Registry;
(iii) The records in the electronic form with information on the order of new services, changes to information and the cancelation of orders, communications between Registrar and domain name Administrator and/or Partner authorized by Administrator;
(iv) The information for domain name payments settled by Administrator or Partner authorized by Administrator;
(v) The expiration date of the registration;
(vi) Any other information relating to the domain name registration inquired by Registrar, at its sole discretion.
(i) to deny the domain name registration order of Administrator and/or a Partner of Registrar authorized by Administrator;
(ii) to suspend the delegation of the Administrator's domain;
(iii) to deny of the domain name registration renewal order of Administrator and/or a Partner of Registrar authorized by Administrator;
(iv) to deny the order of Administrator to transfer the domain name to a third party and to transfer the servicing of the domain name to other Registrars. All the restrictions expressed herein shall be lifted for seven (7) calendar days from the moment of the submission of the inquired information by Administrator. In case of the failure to submit the required information for seven (7) calendar days from the moment of the delegation revocation, Registrar reserves the right to act at its sole discretion, down to the domain name registration termination.
(i) during the first 60 calendar days after the initial domain name registration with the original Registrar;
(ii) during the first 60 calendar days after the then current Registrar transfer;
(iii) domain name Administrator refuses to confirm its consent to transfer Registrar or fails to respond in the period set by Registrar — five (5) calendar days if the domain is transferred from other Registrars;
(iv) if the Registrar transfer is not in accordance with the Uniform Domain Name Dispute Resolution Policy or Rules for Uniform Domain Name Dispute Resolution Policy when doubts appear during the Administrator identification;
(v) if doubts appear during the Administrator identification;
(vi) by court ruling;
(vii) at the discretion of the then current Registrar;
(viii) at the direction of Registry Operator if the request to transfer Register is made for the premium domain .TV.
(hereinafter the “Agreement”)
Effective 16.11.2023
is entered by and between
COMPANY (or “We”), which means and includes Our successors, assigns, partners and affiliates), and
YOU, personally or the person on whose behalf You legally act (hereinafter referred to as “You”),
by registering an Account, ordering or using Services, paying for Services, using Our Website , You acknowledge the obligation to comply with Agreement, as follows:
By registering on Site or ordering, using, or paying for Services, You confirm that You have reached the age of 18, or it is legally established that You have the right to accept the terms and comply with the Agreement and deposit payments.
If the above conditions are not proper, do not register on Site or do not use Services. Otherwise, Company is not responsible for any adverse consequences.
If You act on behalf of another person, company, or organization, You warrant that You are an authorized representative of such person, company, or organization to use Site and Services.
In the context of the Agreement, the term “User” also means clients, end users, and persons who use Your services and resources in any form.
You also confirm that You have the necessary rights, permissions, and powers to share with Company all information necessary to provide Services.
Suppose Company becomes aware that You do not have the rights, permissions, or authority to act on behalf of another person, company or organization. In that case, You will be personally liable, including payment of penalties, damages, and liabilities provided for in the Agreement and applicable law.
In order to access Services You shall register for an account (hereinafter “Account”).
Both at the registration stage and during the use of Services You shall be required to provide Company with
accurate, complete information about Your name, postal and email address, contacts, payment details, etc.; and
authentic documentations as requested; and
optional information about Yourself on a voluntary basis following the registration forms.
The usage of fictitious, fake information or documents, invalid contacts is forbidden. You shall maintain the relevance, completeness, accuracy of information and documents, validity of contacts (all updates shall be provided to Company without unreasonable delays).
You warrant that You will provide information about updating data about Yourself, your company, your organization (if applicable), and Company, to maintain such information’s relevance, completeness, and accuracy. Updates are provided in the shortest time possible, but no later than 96 hours from the updated date.
If Company, at its sole discretion, has reason to believe that accounts (or domains associated with such an account) contain false (incomplete, incorrect) information, such accounts (domains) may be blocked until reliable (complete and correct) information about the owner of the account/domain names.
Company reserves the right to require verification of the authenticity, completeness of documents, information or validity of contacts; or send requests for information or documents related to investigations by law enforcement. You shall provide comprehensive responses and comply with the requirements specified within 72 hours (or within 24 hours concerning urgent issues).
Company may proceed and store Account information, relevant documents and all the information connected with Your Services, abuse and complaints details, relations with Company within the validity period of Agreement and not less than 10 years upon its termination.
If Company shall have any reason to consider that Your Account contains incomplete, incorrect information, invalid contacts or false documents, or You shall not provide Company with updates upon Company’s request, Accounts and Services may be suspended until reliable information, authentic documents or valid contacts shall be provided.
Company shall not be liable for any losses resulting from any unauthorized use of Account, You shall indemnify Company and hold Company harmless for any such unauthorized use. You shall protect passwords, Account identifiers, payment details and other information connected with Account. Company shall not be responsible for losses or claims for any unintentional disclosure of such data which may result thereby. You shall notify Company of any unauthorized or suspicious use of Account or any other breach of security.
The Whois Protect service serves to hide the actual data of the domain name owner to protect the owner from unwanted mailing lists, calls, and other forms of advertising carried out against the will of the domain name owner. However, You agree not to use Whois Protect as a front for the activity that violates the Agreement or applicable law.
You are fully legally responsible for all actions that will be legally or illegally carried out using Your account, domains by You or third parties.
Our legal relations with You concerns domain names registration only.
Company grants You a permission to use Services, which purchased pursuant to the details posted on Website, Company’s web-platforms, applications, online complex tech-for-tech products and available in Account. Company does not initiate Your Content transmission, does not select the receiver of the transmission; and does not select or modify the information contained in the transmission; does not download, modify, edit or control Your Content or Content of Your end users, partners etc. Company shall not provide You any censoring, moderation or other similar services concerning Your Content. Any control, censoring or analytic operations concerning Your Content shall not be performed by Company.
Company does not check the Content or the users’ websites and is not responsible for their Content or the consequences of their use. However, You agree that Company may (but is not obligated to) periodically check (if possible) and take appropriate action in case of any indication of a violation of the Agreement or applicable law.
You are solely responsible for maintaining the confidentiality of Your password, other information related to the security of Your account, payments, etc. Company reserves the right to force password changes if necessary for security purposes.
You must immediately (within no more than 6 hours) notify Company of any unauthorized or suspicious use of Your account or any other breach of security.
You agree that despite all the security measures Company implements, incidents may nevertheless occur related to illegal actions of third parties, including, but not limited to, hacker attacks, viruses, and malicious software. In the event of such incidents, Company will take all reasonable steps to notify You of the occurrence, and You agree that Company shall not be liable for damages or losses that may occur due to such incidents.
Company will use commercially reasonable efforts to provide access to Site and Services 24 hours a day, seven days a week. Company reserves the right to modify, change or discontinue any aspect of Site or Service without your notice or consent. From time to time, Company may offer new Services (including limiting the functionality of previously available Services or adding new features to existing Services).
You agree that from time to time, Site may be unavailable or disabled fully or partly for any reason, and Company shall not be liable to You or any third party in connection therewith.
You acknowledge and agree that third parties engaged by Company may provide Services.
Without the prior written consent of Company, You will not resell or provide Services for commercial purposes, including technology related to Company.
You acknowledge that Company may periodically call or contact You in any way available to discuss Your account or all activities that are carried out using the account, Services may record conversations with You. You will be informed about such recording and its purposes.
You agree to pay promptly the fees associated with Services purchased or received on Site. All payments are non-refundable unless expressly stated otherwise by Company. Company reserves the right to change the pricing policy, the cost of a particular service, and the procedure for paying for it at any time, and such changes will be published on Site and will take effect immediately without prior notice and Agreement with You, unless otherwise expressly stated.
Site and Services may contain links to third-party websites beyond the control of Company. Company is not responsible for the Content or practices of any third-party websites. Company does not review or edit the Content of third-party websites. By using Site or Services available on this Site, You release Company from any and all liability (including damages and penalties payment) arising from your use of any third-party website. Accordingly, Company advises You to keep this in mind when You leave Site or Services on this Site and browse third-party websites.
Using registered domain names, You may upload, store, publish, submit, reproduce, distribute or otherwise use information, text, images, videos, works, links, data, folders, media and other content, including Content that is used by Your clients, end users, and persons who use Your services and resources in any form (hereinafter “Your Content’).
You shall be solely responsible for Your Content and any actions that are carried out concerning Your Content by Your users (as well as clients, end users, partners). You shall be solely responsible for ensuring that Your Content is used and operated properly under the full scope of licenses, rights, consents, permissions bound by laws. You are responsible for compliance with laws. You shall be responsible for all the consequences of Your Content being uploaded or otherwise used.
You affirm, represent, and warrant that Your Content, Your activity and activity, operations of Your end users, partners and clients shall be in compliance with Our Acceptable Use Policy (hereinafter - “AUP” incorporated herein by this reference; and You are solely responsible for the moderation of Your Content, including when Your Content is contributed by Your end users, partners, clients.
You shall irrevocably waive and cause to be waived against Company any claims and assertions of rights or attribution with respect to Content.
You shall comply with AUP. You shall enter into legally binding paper or electronic agreements with Your end users, partners or clients which shall be no less protective than Agreement and contain the requirements similar to Agreement regarding AUP.
You shall be solely responsible for all actions that shall be legally or illegally carried out using Your Account, web-resources by You or third parties, including
producing, uploading, maintaining the websites, HTML files, scripts, applets, applications, media, and any Your Content uploaded to servers (server places) or
which You allow others to upload.
Company considers each appeal regarding the use of Services for prohibited purposes and takes all adequate measures to avoid repetition of violations in the future.
If You notice that individuals using the Company Services engage in the above-prohibited activities or violate the applicable law of a particular jurisdiction, please let us know.
Company reserves the right to immediately suspend and/or terminate Your use of Services, block Your account due to the violation of the Agreement or the applicable law of the relevant jurisdiction or for any other reason with or without notice to You.
Company reserves the right (but is not obliged) independently and at its own discretion to identify the Content or actions of the User that violate the Agreement’s terms.
Prior to the suspension or complete termination of Your use of the Service, Company may, but is not obligated to, work with You to try to remedy violations of the Agreement or the applicable law of a particular jurisdiction, as well as to ensure that such a violation is not repeated, to offer other options for resolving the violation. However, Company reserves the right to suspend or terminate the provision of Services to You in the future, even if such attempts have been made.
If Company suspends and/or terminates your use of Services due to a violation, You may request a refund of the funds remaining in Your account. However, Company reserves the right to refuse to refund such funds to You until further resolution of the situation arising from the violation of the Agreement.
Company has the right to terminate the provision of Services (including blocking a domain or account) within 24-72 hours after sending a notification to the User, or a shorter period if the reason is an illegal activity using Services. Furthermore, Company has the right to terminate the provision of Services (including blocking a domain or account) immediately and without prior notice, including, but not exclusively, to stop infringements.
Company (its executive officers and contractors) are not responsible for:
the use of Your account and Your website and all actions that are carried out through it by You or unauthorized third parties
third-party actions
consequences of unauthorized use of Company resources by third parties
any malicious software that may transmit from/to Site
User Content that violates the Agreement or the applicable law of a particular jurisdiction
You confirm that You will take all actions to avoid causing damage to Company from any claims, demands, or obligations that are related to:
Your use of Site or Services
violation by You of any term of the Agreement or policies, regulations, applicable law of a particular jurisdiction
Your violation of the rights of third parties, including intellectual property rights or other rights.
JURIDICAL NATURE. Agreement, including all documents expressly incorporated by reference herein, constitutes the entire agreement between Parties.
The admissible and sufficient evidence of Your acceptance of Agreement shall be
log-files (file with the list of registered events of registration, ordering of services, etc.); or
concerted actions - registration for an Account, ordering and using Services; paying for Services.
Company may implement additional procedures of Your acceptance verification including but not limited to authorization by a unique link, a special code received by SMS, etc.
Agreement, amendments to it, Company’s policies, procedures and all the legal documents posted on Website constitute the entire agreement between You and Company
If any provision of Agreement shall be held to be illegal, void, invalid or unenforceable under the laws of any jurisdiction, the legality, validity and enforceability of the remainder of Agreement in that jurisdiction shall not be affected, and the legality, validity and enforceability of the whole of Agreement in any other jurisdiction shall not be affected.
By using Services, You shall agree to fulfill all the policies and regulations posted on Website or sent to You. All the Company’s policies and regulations are an integral part of Agreement and are bound by You. Violation of Company’s policies and regulations shall be treated as violation of Agreement.
Agreement lays out the core of Company’s terms of service provision, but we also have other contractual documents that You can think of as additional terms for specific topics. These other documents are incorporated by reference as if they were written here and form part of the overall Agreement. Therefore, You should also review these other documents, which can be found at the links below:
The Agreement does not replace or establish alternative regulations for ICANN’s rules, policies and procedures. Accordingly, ICANN policies, rules and procedures must be followed when providing Services. If there are inconsistencies between ICANN’s rules and procedures and the Agreement, ICANN’s rules and procedures shall prevail.
You agree to comply with all applicable laws of the particular jurisdiction in which You are treated as a resident or other relevant jurisdiction concerning the Content, Your website, online activities, electronic communications and use of Services, Site.
Separate subsidiary procedures may be implemented and may relate to specific Services, will be valid and are binding on You if You use such Services.
Company may, in its sole discretion, amend the Agreement and other policies or regulations at any time.
Company shall notify You of all significant amendments to Agreement.
Company may (but is not obligated to) notify You of changes to the Agreement and is required to publish the Agreement as amended on Site. Accordingly, you undertake to periodically (but not less than once a month) review the materials on Site to identify and study updates to the Agreement.
Any changes to the Agreement, policies, and regulations come into force and become binding on You from the date specified in the Agreement. If no date is specified, the changes will take effect immediately, and Your use of Services after such changes confirms Your acceptance of the updated terms of the Agreement and other policies and regulations. If You do not agree to accept the Agreement, policies, and regulations in an updated version, please do not use Site, Services or stop using them.
Company may, in its sole motion and discretion, terminate (suspend, block or modify) Your access to Site and Services at any time with or without cause, with or without notice to You, with immediate effect. Company, in particular, may terminate (suspend, block or modify) Your access to Services (fully or partly) in the following cases:
the need to correct any errors;
handling complaints about the Content or complying with the requirements of the competent authorities or persons;
failure to respond to complaints (as the domain name owner) within the term established by Company;
late payments or violation of the terms of the Agreement by You;
Your behaviour causes or may cause damage to Company, other Users or third parties;
Your actions or activity through Your website violates the applicable law of a particular jurisdiction (or is reasonably expected to violate);
You have provided Company with false, inaccurate or misleading information (documents), invalid contacts
to comply with any applicable laws, government rules or requirements, applicable dispute resolution process, requests of any authority; or
to avoid any liability
if there shall be a violation of any U.S. or EU sanctions, export or import laws, any executive orders, or any rules, regulations or orders issued by the U.S., European Union authorities.
In such cases, Company is not obligated to refund payments to You (if such were paid in advance), and You are obliged to pay all costs, penalties and expenses before terminating access to Services.
If You wish to terminate the Agreement for any reason, You shall stop using Site or Services. If You want to delete Your account - contact the address. All terms of the Agreement, which by their legal nature should survive termination of the Agreement, shall survive termination of the Agreement, including, but not limited to, the limitations of liability and warranties.
Upon termination of Services for any reason, the Content, website and other information will be deleted. You are solely responsible for maintaining backup copies of all Content, Your websites, and information. Company is not responsible for the consequences of deletion and failure to save backups.
Neither You nor Company shall be liable for any breach of the Agreement if such a breach occurred as a result of circumstances that could not be foreseen or eliminated by reasonable means, namely: natural disasters, man-made disasters, war, terrorism, armed conflict, strikes, epidemics, special economic sanctions, adoption/amendments to regulations that significantly affect the possibility of implementing the Agreement. The Parties to the Agreement shall notify each other of the occurrence of such circumstances as soon as possible. If such circumstances affect You for more than 30 days, then Company has the right to stop providing Services immediately.
GOVERNING LAW AND ARBITRATION. The legal relations arising out of or relating to Agreement are governed by the legislation of the Republic of Cyprus without regard to conflict of law provisions. Any dispute, claim or controversy arising out of or relating to Agreement or the violation, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of the Agreement to arbitrate, shall be treated by the courts of the Republic of Cyprus without regard to conflict of law provisions. For any claim brought by either party, You agree to submit and consent to the personal and exclusive jurisdiction in, and the exclusive venue of the courts located in the Republic of Cyprus.
Some jurisdictions do not allow some of disclaimer of implied warranties. In such jurisdictions, some of the foregoing disclaimers may not apply to You insofar as they relate to implied warranties.
Company may provide You with notices by email, regular mail, instant messages, notifications in Your Account etc. Notice is deemed to be received by You when it is sent by Company. If Company sets a deadline for You to perform specific actions, then such a period is considered from the moment the notice is sent to the email address You specified in Your Account or as a notification in Your Account, other communication devices and cannot be suspended or renewed due to the situation You did not get or read the notice from Company.
Notices to Company must be delivered to e-mail addresses posted on Website or as a notification in Your Account, shall be deemed to be received when actually received by Company.
You undertake to carry out or organize continuous monitoring of incoming messages to the contacts associated with Your Account. You bear the risks and responsibility for the consequences if You do not read or do not get the messages from Company timely for any reason. Any notice that We send to Your contact details or by a notification in Your Account shall be effective when sent, whether or not You actually receive or read it.
Under no circumstances shall Company be liable to You or other persons for direct, indirect incidental, special, consequential or exemplary damages and any consequences (including, but not limited to, Service providing suspicion) in case caused by You sent a notice from e-mail address (other source) not mentioned in Your Account and Your notification contains less information and Company is unable to identify Your identity or matter for a notice.
You can communicate with Company using details on Our Contact page (emails or tickets in Your account are preferable).
Appropriate language - English (basic language) and Russian (optional language). In case of discrepancies between the version of the Agreement in English and other languages, the English text shall take precedence.
(hereinafter the “Agreement”)
Effective 28.10.2024
is entered by and between
COMPANY (or “We”), which means and includes Our successors, assigns, partners and affiliates), and
YOU, personally or the person or entity on whose behalf You legally act (hereinafter referred to as “You”),
by registering an Account, ordering or using Services, paying for Services, using Our Website , You acknowledge the obligation to comply with the Agreement, as follows:
By registering on Website or ordering, using, or paying for Services, You confirm that You have reached the age of 18, or it is legally established that You have the right to accept the terms and comply with the Agreement and deposit payments.
If You are entering into this Agreement on behalf of a corporate entity, You represent and warrant that You have the legal authority to bind such corporate entity to the terms and conditions contained in this Agreement, in which case the terms "You", "Your" shall refer to such corporate entity. If Company finds that You do not have the legal authority to bind such a corporate entity, You will be personally responsible for the obligations contained in this Agreement, including, but not limited to, the payment obligations.
If the above conditions are not proper, do not register on Website Or do not use Services. Otherwise, Company is not responsible for any adverse consequences.
If You act on behalf of another person, company, or organization, You warrant that You are an authorized representative of such person, company, or organization to use Website and Services.
In the context of the Agreement, the term “User” also means clients, end users, and persons who use Your services, content and resources in any form.
You also confirm that You have the necessary rights, permissions, and powers to share with Company all information necessary to provide Services.
Suppose Company becomes aware that You do not have the rights, permissions, or authority to act on behalf of another person, company or organization. In that case, You will be personally liable, including payment of penalties, damages, and liabilities provided for in the Agreement and applicable law.
In order to access Services You shall register for an account (hereinafter “Account”).
Both at the registration stage and during the use of Services You shall be required to provide Company with
The usage of fictitious, fake, invalid information, documents, or contacts is forbidden. You shall maintain the relevance, completeness, accuracy of information and documents, validity of contacts (all updates shall be provided to Company without unreasonable delays).
You warrant that You will provide information updating data about Yourself, your company, your organization (if applicable) to the Company, and maintain such information’s relevance, completeness, and accuracy. Updates are to be provided in the shortest time possible, but no later than 96 hours from the updated date.
If Company, at its sole discretion, has reason to believe that accounts (or domains associated with such an account) contain false (incomplete, incorrect) information, such accounts (domains) may be blocked. Company may resume Service provision in cases if reliable (complete and correct) information about the owner of the account/domain names shall be provided.
Company reserves the right to send requests for information or documents related to investigations by law enforcement. You shall provide comprehensive responses and comply with the requirements specified within 72 hours (or within 24 hours concerning urgent issues).
Company may proceed and store Account information, relevant documents and all the information related to Your Services, abuse and complaint details, relations with Company within the validity period of the Agreement and not less than 10 years upon its termination.
If Company has any reason to consider that Your Account contains incomplete, incorrect information, invalid contacts or false documents, or You do not provide Company with updates upon Company’s requests, including KYC requests, Accounts and Services may be suspended until reliable information, authentic documents or valid contacts are provided.
Company shall not be liable for any losses resulting from any unauthorized use of Account, You shall indemnify Company and hold Company harmless for any such unauthorized use. You shall protect passwords, Account identifiers, payment details and other information connected with Account. Company shall not be responsible for losses or claims for any unintentional disclosure of such data which may result thereby. You shall notify Company of any unauthorized or suspicious use of Account or any other breach of security.
The Whois Protect service serves to hide the actual data of the domain name owner to protect the owner from unwanted mailing lists, calls, and other forms of advertising carried out against the will of the domain name owner. However, You agree not to use Whois Protect as a front for the activity that violates the Agreement or applicable law.
It is therefore very important that you keep your account information current. Company assumes no liability or responsibility for your failure to receive an email notification if such failure results from an inaccurate email address.
You are fully legally responsible for all actions that will be legally or illegally carried out using (whether authorized by You or not) Your account, domains by You or third parties.
Our legal relations with You concerns domain names registration only.
Company grants You permission to use Services, which purchased pursuant to the details posted on Website, Company’s web-platforms, applications, online complex tech-for-tech products and available in Account. Company does not initiate Your Content transmission, does not select the receiver of the transmission; and does not select or modify the information contained in the transmission; does not download, modify, edit or control Your Content or Content of Your end users, partners etc. Company shall not provide You any censoring, moderation or other similar services concerning Your Content. Any control, censoring or analytic operations concerning Your Content shall not be performed by Company.
Company does not check the Content or the users’ websites and is not responsible for their Content or the consequences of their use. However, You agree that Company may (but is not obligated to) periodically check (if possible) and take appropriate action in case of any indication of a violation of the Agreement or applicable law.
You are solely responsible for maintaining the confidentiality of Your password, other information related to the security of Your account, payments, etc. Company reserves the right to force password changes if necessary for security purposes.
You must immediately (within no more than 6 hours) notify Company of any unauthorized or suspicious use of Your account or any other breach of security.
You agree that despite all the security measures Company implements, incidents may nevertheless occur related to illegal actions of third parties, including, but not limited to, hacker attacks, viruses, and malicious software. In the event of such incidents, Company will take all reasonable steps to notify You of the occurrence, and You agree that Company shall not be liable for damages or losses that may occur due to such incidents.
Company will use commercially reasonable efforts to provide access to Website and Services 24 hours a day, seven days a week. Company reserves the right to modify, change or discontinue any aspect of Website or Service without your notice or consent. From time to time, Company may offer new Services (including limiting the functionality of previously available Services or adding new features to existing Services).
You agree that from time to time, Website may be unavailable or disabled fully or partly for any reason, and Company shall not be liable to You or any third party in connection therewith.
You acknowledge and agree that third parties engaged by Company may provide Services.
Without the prior written consent of Company, You will not resell or provide Services for commercial purposes, including technology related to Company, or copy or distribute in any medium any part of Website or Services.
You acknowledge that Company may periodically call or contact You in any way available to discuss Your account or all activities that are carried out using the account, Services may record conversations with You. You will be informed about such recording and its purposes.
You agree to pay promptly the fees associated with Services purchased or received on Website. All payments are non-refundable unless expressly stated otherwise by Company. Company reserves the right to change the pricing policy, the cost of a particular service, and the procedure for paying for it at any time, and such changes will be published on Website and will take effect immediately without prior notice or Your consent, unless otherwise expressly stated.
Website and Services may contain links to third-party websites beyond the control of Company. Company is not responsible for the Content or practices of any third-party websites. Company does not review or edit the Content of third-party websites. By using Website or Services available on this Website, You release Company from any and all liability (including but not limited to damage compensatios, reimbursement payments, or any kind of penalties) arising from your use of any third-party website. Accordingly, Company advises You to keep this in mind when You leave Website or Services on this Website and browse third-party websites.
Using registered domain names, You may upload, store, publish, submit, reproduce, distribute or otherwise use information, text, images, videos, works, links, data, folders, media and other content, including Content that is used by Your clients, end users, and persons who use Your services and resources in any form (hereinafter “Your Content’).
You shall be solely responsible for Your Content and any actions that are carried out concerning Your Content by Your users (as well as clients, end users, partners). You shall be solely responsible for ensuring that Your Content is used and operated properly under the full scope of licenses, rights, consents, permissions bound by laws. You are responsible for compliance with laws. You shall be responsible for all the consequences of Your Content being uploaded or otherwise used.
You affirm, represent, and warrant that Your Content, Your activity and activity, operations of Your end users, partners and clients shall be in compliance with Our Acceptable Use Policy (hereinafter - “AUP” incorporated herein by this reference); and You are solely responsible for the moderation of Your Content, including when Your Content is contributed by Your end users, partners, clients.
You will not host, display, upload, modify, publish, transmit, store, update or share any information that violates Rule 3(1)(b) of the Intermediary Guidelines and Digital Media Ethics Code Rules, (the “Code”). In case of non-compliance with the Code, or Company's rules and regulations, privacy policies, and/ or violation of the Agreement related to access or usage of any computer resource, as that term is used in the Code, Company has the right to terminate the access or usage rights of the computer resource immediately or remove non-compliant information or both, as the case may be.
You shall irrevocably waive and cause to be waived against Company any claims and assertions of rights or attribution with respect to Content.
Company shall own its intellectual property, including all patents, trademarks, names, domain names, copyrights, logos, trade secrets, design, computer code (including source code or object code), software and all other forms of intellectual property.
Company shall grant You a non-exclusive, non-transferable, non-sublicensable, revocable and limited license to use Company’s intellectual property as an integral part of Services and Website, Company’s web-platforms, applications, online complex tech-for-tech products only. You may only use the Websites, Company’s web-platforms, applications, online complex tech-for-tech products and Services as expressly authorized by Company and as set forth in the Agreement within the term of Your orders under the Agreement. You agree not to copy, modify, publish, transmit, distribute, participate in the transfer or sale of, create derivative works of, or in any other way exploit, in whole or in part, any Company’s intellectual property.
You shall comply with AUP. You shall enter into legally binding paper or electronic agreements with Your end users, partners or clients which shall be no less protective than the Agreement and contain the requirements similar to the Agreement regarding AUP.
You shall be solely responsible for all actions that shall be legally or illegally carried out using Your Account, web-resources by You or third parties, including
Company considers each appeal regarding the use of Services for prohibited purposes and takes all adequate measures to avoid repetition of violations in the future.
If You notice that individuals using the Company Services engage in the above-prohibited activities or violate the applicable law of a particular jurisdiction, please let us know.
Company reserves the right to immediately suspend and/or terminate Your use of Services, block Your account due to the violation of the Agreement or the applicable law of the relevant jurisdiction or for any other reason with or without notice to You.
Company reserves the right (but is not obliged) independently and at its own discretion to identify the Content or actions of the User that violate the Agreement’s terms.
Prior to the suspension or complete termination of Your use of the Service, Company may, but is not obligated to, work with You to try to remedy violations of the Agreement or the applicable law of a particular jurisdiction, as well as to ensure that such a violation is not repeated, to offer other options for resolving the violation. However, Company reserves the right to suspend or terminate the provision of Services to You in the future, even if such attempts have been made.
If Company suspends and/or terminates your use of Services due to a violation, You may request a refund of the funds remaining in Your account. However, Company reserves the right to refuse to refund such funds to You until further resolution of the situation arising from the violation of the Agreement.
Company has the right to terminate the provision of Services (including blocking a domain or account) within 24-72 hours after sending a notification to the User, or a shorter period if the reason is an illegal activity using Services. Furthermore, Company has the right to terminate the provision of Services (including blocking a domain or account) immediately and without prior notice, including, but not exclusively, to stop infringements.
Company (its executive officers and contractors) are not responsible for:
You confirm that You will take all actions to avoid causing damage to Company from any claims, demands, or obligations that are related to:
The provision of Services may be subject to Know Your Customer (hereinafter referred to as – “KYC”) verification requirements under Company’s KYC Procedure.
Both in the onboarding stage and during the use of Services, You may be required to provide Company with
Company reserves the right to request verification of the authenticity, completeness of documents, information or validity of contact details under Company’s KYC Procedure from time to time. Requests may be repetitive and are obligatory to You. You shall provide Company with all information and documentation within the period specified in such a KYC request.
You shall provide comprehensive responses and comply with the requirements specified within 72 hours (or within 24 hours concerning urgent issues) if longer period isn’t specified in the KYC request.
This section applies as of February 17, 2024, which is the date of entry into effect of the EU Digital Services Act.
This Section sets out provisions and processes that supplement the rest of this Agreement, as required under the DSA, which regulates the provision of certain digital intermediary services provided in the EU and notably sets out rules on the role of providers and imposes content moderation requirements and transparency obligations. These provisions only apply to You if You are in the EU and / or if You are using Website or Services falling within the scope of the DSA. In the event of any conflict between the terms set out in this Section and the other provisions of this Agreement, the terms of this Section shall prevail.
Users are prohibited from providing, publishing or transmitting content which is incompatible with or violates this Agreement or any applicable laws in the EU or in any EU country (“Unauthorized Content”).
Content moderation overview. Company may voluntarily take action against any Unauthorized Content in accordance with this Agreement. In addition, Company may receive claims through the Claim Consideration Mechanism (described below) and orders from EU authorities reporting the presence of alleged illegal content on (or transmitted through) this Website or any Service.
Company will process these orders and claims, and take action based on the information provided. When Company has actionable evidence that Services is being used for providing, publishing or transmitting Unauthorized Content, Company shall promptly take the appropriate mitigation action(s) that are reasonably necessary to stop, or otherwise disrupt, the Services from being used for it. Action(s) may vary depending on the circumstances, taking into account the cause and severity of the harm from the Unauthorized Content and the possibility of associated collateral damage. These actions may entail the restrictions mentioned in Section TERMINATION OF AGREEMENT, SERVICES below, or any other restrictions required by the relevant authority, including in some cases, without prior notice, overall Service access suspesion or termination. If you disagree with a Company’s decision, you may lodge a complaint against it. More details about it are set forth in our Claim Consideration Policy.
You may report to Company the presence, on this Website or on any Service, of content that You consider to be illegal in the EU or any EU country through the mechanism described in our Claim Consideration Policy.
The Agreement, including all documents expressly incorporated by reference herein, constitutes the entire agreement between Parties.
The admissible and sufficient evidence of Your acceptance of the Agreement shall be
Company may implement additional procedures of Your acceptance verification, including but not limited to authorization by a unique link, a special code received by SMS, etc.
The Agreement, amendments to it, Company’s policies, procedures and all the legal documents posted on Website constitute the entire agreement between You and Company
If any provision of the Agreement shall be held to be illegal, void, invalid or unenforceable under the laws of any jurisdiction, the legality, validity and enforceability of the remainder of the Agreement in that jurisdiction shall not be affected, and the legality, validity and enforceability of the whole of agreement in any other jurisdiction shall not be affected.
By using Services, You shall agree to fulfill all the policies and regulations posted on Website or sent to You. All the Company’s policies and regulations are an integral part of the Agreement and are bound by You. In case of any inconsistency between the Agreement and policies, regulations, - policies, regulations shall prevail. Violation of Company’s policies and regulations shall be treated as violation of the Agreement.
The Agreement lays out the core of Company’s terms of service provision, but we also have other contractual documents that You can think of as additional terms for specific topics. These other documents are incorporated by reference as if they were written here and form part of the overall Agreement. Therefore, You should also review these other documents, which can be found at the links below:
The Agreement does not replace or establish alternative regulations for ICANN’s rules, policies and procedures. Accordingly, ICANN policies, rules and procedures must be followed when providing Services. If there are inconsistencies between ICANN’s rules and procedures and the Agreement, ICANN’s rules and procedures shall prevail.
You agree to comply with all applicable laws of the particular jurisdiction in which You are treated as a resident or other relevant jurisdiction concerning the Content, Your website, online activities, electronic communications and use of Services, Website.
Separate subsidiary procedures may be implemented and may relate to specific Services, will be valid and are binding on You if You use such Services.
Company may, in its sole discretion, amend the Agreement and other policies or regulations at any time.
Company shall notify You of all significant amendments to the Agreement.
Company may (but is not obligated to) notify You of changes to the Agreement and is required to publish the Agreement as amended on Website. Accordingly, you undertake to periodically (but not less than once a month) review the materials on Website to identify and study updates to the Agreement.
Any changes to the Agreement, policies, and regulations come into force and become binding on You from the date specified in the Agreement. If no date is specified, the changes will take effect immediately, and Your use of Services after such changes confirms Your acceptance of the updated terms of the Agreement and other policies and regulations. If You do not agree to accept the Agreement, policies, and regulations in an updated version, please do not use Website, Services or stop using them.
Company RESERVES THE RIGHT TO MODIFY, CHANGE, OR DISCONTINUE ANY ASPECT OF WEBSITE OR THE SERVICES, INCLUDING WITHOUT LIMITATION PRICES AND FEES FOR THE SAME, AT ANY TIME.
Company may, in its sole motion and discretion, terminate (suspend, block or modify) Your access to Website and Services at any time with or without cause, with or without notice to You, with immediate effect.
Company, in particular, may terminate (suspend, block or modify) Your access to Services (fully or partly) in the following cases:
When there is a suspension or termination of Service(s) for cause specified above, Company is not obligated to refund payments for Services to You (if such were paid in advance), and You are obliged to pay all costs, penalties and expenses before terminating access to Services.
Without limiting any of the rights set forth elsewhere in this Agreement, Company expressly reserves the right to deny, cancel, terminate, suspend, or limit future access to Website or any Services (including but not limited to the right to cancel or transfer any domain name registration) without prior notice to any (i) whose Account or Services were previously terminated or suspended, whether due to breach of this or any other Agreement or any Company policy, or (ii) who otherwise engages or has engaged in inappropriate or unlawful activity while utilizing the Website or Services (as determined by Company in its sole and absolute discretion).
If Your purchase or account activity shows signs of fraud, abuse or suspicious activity, Company may cancel any service associated with your name, email address or account and close any associated Company accounts. If Company, in it's sole discretion, determines that any conducted activity is fraudulent, Company reserves the right to take any necessary legal action and You may be liable for monetary losses to Company including litigation costs and damages. Company may also suspend or terminate Your access to the Services without prior notice if Company has reason to believe You are a repeat offender.
If You wish to terminate the Agreement for any reason, You shall stop using Website or Services. If You want to delete Your account - contact the address. All terms of the Agreement, which by their legal nature should survive termination of the Agreement, shall survive termination of the Agreement, including, but not limited to, the limitations of liability and warranties.
Upon termination of Services for any reason, the Content, website and other information will be deleted. You are solely responsible for maintaining backup copies of all Content, Your websites, and information. Company is not responsible for the consequences of deletion and failure to save backups.
Company reserves the right, for any or no reason, to discontinue offering or providing Services to You 60 calendar days after a prior written notice to You by email or a ticket via Your Account. After the notice is sent, You shall transfer Your domain names to another registrar within 60 calendar days, new registrations shall be impossible.
Upon termination of Services for any reason, the Content, website and other Your information shall be deleted, Your domain names shall be blocked. You are solely responsible for maintaining backup copies of all Content, Your websites, and information. Company is not responsible for the consequences of deletion and failure to save backups.
IN NO EVENT SHALL COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND ALL THIRD PARTY SERVICE PROVIDERS, BE LIABLE TO YOU OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING ANY THAT MAY RESULT FROM (I) THE ACCURACY, COMPLETENESS, OR CONTENT OF THIS WEBSITE, (II) THE ACCURACY, COMPLETENESS, OR CONTENT OF ANY SITES LINKED (THROUGH HYPERLINKS, BANNER ADVERTISING OR OTHERWISE) TO THIS SITE, (III) THE SERVICES FOUND AT THIS WEBSITE OR ANY SITES LINKED (THROUGH HYPERLINKS, BANNER ADVERTISING OR OTHERWISE) TO THIS WEBSITE, (IV) PERSONAL INJURY OR PROPERTY DAMAGE OF ANY NATURE WHATSOEVER, (V) THIRD-PARTY CONDUCT OF ANY NATURE WHATSOEVER, (VI) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY AND ALL CONTENT, PERSONAL INFORMATION, FINANCIAL INFORMATION OR OTHER INFORMATION AND DATA STORED THEREIN, (VII) ANY INTERRUPTION OR CESSATION OF SERVICES TO OR FROM THIS WEBSITE OR ANY SITES LINKED (THROUGH HYPERLINKS, BANNER ADVERTISING OR OTHERWISE) TO THIS WEBSITE, (VIII) ANY VIRUSES, WORMS, BUGS, TROJAN HORSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO, FROM, OR THROUGH, THIS WEBSITE OR THE SERVICES (INCLUDING ANY SITES OR SERVICES LINKED TO THIS SITE OR THE SERVICES (WHETHER THROUGH HYPERLINKS, BANNER ADVERTISING OR OTHERWISE) AND/OR ANY REMOVAL OR ATTEMPTED REMOVAL THEREOF, (IX) ANY REVIEW, SCANNING, ACCESS TO, AND/OR MODIFICATION OF THE SERVICES USED BY YOU, INCLUDING BUT NOT LIMITED TO ANY HOSTED ENVIRONMENT, (X) ANY YOUR CONTENT OR CONTENT THAT IS DEFAMATORY, HARASSING, ABUSIVE, HARMFUL TO MINORS OR ANY PROTECTED CLASS, PORNOGRAPHIC, “X-RATED”, OBSCENE OR OTHERWISE OBJECTIONABLE, (XI) ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF YOUR USE OF THIS WEBSITE OR THE SERVICES FOUND AT THIS WEBSITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL OR EQUITABLE THEORY, AND WHETHER OR NOT COMPANY IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND/OR (XII) ANY AUTO-GENERATED OUTPUTS CREATED USING THE SERVICES.
IN ADDITION, YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT IN NO EVENT SHALL COMPANY’S TOTAL AGGREGATE LIABILITY EXCEED 500.00 EURO.
THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW, AND SHALL SURVIVE ANY TERMINATION OR EXPIRATION OF THIS AGREEMENT OR YOUR USE OF THIS WEBSITE OR THE SERVICES FOUND AT THIS SITE.
You agree to protect, defend, indemnify and hold harmless Company and its officers, directors, employees, agents, and third party service providers from and against any and all claims, demands, costs, expenses, losses, liabilities and damages of every kind and nature (including, without limitation, reasonable attorneys’ fees) imposed upon or incurred by Company directly or indirectly arising from (i) Your use of and access to this Website or the Services; (ii) Your violation of any provision of this Agreement or the policies or procedures which are incorporated herein; and/or (iii) Your violation of any third-party right, including without limitation any intellectual property or other proprietary right. The indemnification obligations under this section shall survive any termination or expiration of this Agreement or Your use of this Website or Services.
Neither You nor Company shall be liable for any breach of the Agreement if such a breach occurred as a result of circumstances that could not be foreseen or eliminated by reasonable means, namely: natural disasters, man-made disasters, war, terrorism, armed conflict, strikes, epidemics, special economic sanctions, adoption/amendments to regulations that significantly affect the possibility of implementing the Agreement. The Parties to the Agreement shall notify each other of the occurrence of such circumstances as soon as possible. If such circumstances affect You for more than 30 days, then Company has the right to stop providing Services immediately.
The legal relations arising out of or relating to the Agreement are governed by the legislation of the Republic of Cyprus without regard to conflict of law provisions. Any dispute, claim or controversy arising out of or relating to the Agreement or the violation, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of the Agreement to arbitrate, shall be treated by the courts of the Republic of Cyprus without regard to conflict of law provisions. For any claim brought by either party, You agree to submit and consent to the personal and exclusive jurisdiction in, and the exclusive venue of the courts located in the Republic of Cyprus.
Some jurisdictions do not allow some of disclaimer of implied warranties. In such jurisdictions, some of the foregoing disclaimers may not apply to You insofar as they relate to implied warranties.
Company may provide You with notices by email, regular mail, instant messages, notifications in Your Account etc. Notice is deemed to be received by You when it is sent by Company. If Company sets a deadline for You to perform specific actions, then such a period is considered from the moment the notice is sent to the email address You specified in Your Account or as a notification in Your Account, other communication devices and cannot be suspended or renewed due to the situation You did not get or read the notice from Company.
Notices to Company must be delivered to e-mail addresses posted on Website or as a notification in Your Account, shall be deemed to be received when actually received by Company.
You undertake to carry out or organize continuous monitoring of incoming messages to the contacts associated with Your Account. You bear the risks and responsibility for the consequences if You do not read or do not get the messages from Company timely for any reason. Any notice that We send to Your contact details or by a notification in Your Account shall be effective when sent, whether or not You actually receive or read it.
Under no circumstances shall Company be liable to You or other persons for direct, indirect incidental, special, consequential or exemplary damages and any consequences (including, but not limited to, Service providing suspicion) in case caused by You sent a notice from e-mail address (other source) not mentioned in Your Account and Your notification contains less information and Company is unable to identify Your identity or matter for a notice.
You can communicate with Company using details on Our Contact page (emails or tickets in Your account are preferable).
Appropriate language - English (basic language) and Russian (optional language). In case of discrepancies between the version of the Agreement in English and other languages, the English text shall take precedence.
Prior Versions of the Master Service Agreement is available here